Maegan Mchenry Email & Phone Number

Colorado

• Utilized defect tracking tools (e.g., JIRA) to log, monitor, and prioritize issues, effectively communicating with developers and stakeholders throughout the defect lifecycle
• Conducted comprehensive manual testing on web and mobile applications across multiple environments, ensuring adherence to quality standards and project requirements
• Performed API testing through Postman, during the early stages of development where there was no UI to test
• Collaborated closely with cross-functional teams to understand product specifications and participated in Agile sprint planning, stand-ups, and retrospectives
• One of two lead QE’s on new product build out that impacted customer transactions and booking
• Sole QE for the Salesforce team and power user in my department, handling all testing both as an end user as well as reviewing setup in the backed, deployment pipeline and post deployment items

Denver, Colorado

• Assisted in writing and executing manual test cases for multiple software projects, across multiple platforms ensuring alignment with project goals and expectations
• Conducted regression testing and managed test environments to guarantee seamless integration of new features and bug fixes
• Collaborated with senior QA team members to identify, document, and report software defects, contributing to the overall improvement of product quality

Denver

• First line of triage for user issues, website issues, and internal tool defects
• Communication, and attention to detail production incidents and root cause analysis (RCA)
• Access management for all users related to various system access

• Managed meeting and recruitment schedules for largest department of over 100 team members
• Initiated use of college career fairs, classroom presentations and job boards to build candidate pipeline
• Placed 20 candidates in the first 3 months of role
• Scheduling and calendar management for Senior Vice President
• Handled department expenses and accounting review / reconciliation on a monthly basis
• Researched member issues for management team and scheduled calls or meetings

Greater Denver Area

• Supported Office Manager with all office vendors - Maintained files and invoicing with office administration related vendors - Sourced new supply vendor to streamline the procurement of supplies and reduce costs.
• Assisted the office manager with operations of two locations and 270+ employees - Supported Manager with move coordination and space planning - Researched and ordered all necessary items for office space expansion.
• Assisted Human Resources department with monthly bill reconciliation and management of employee gym reimbursement. Managed creation and scheduling of all new employee onboarding schedules
• Managed front reception area - Answered main phone line and greeted visitors - Created shipping labels and managed all outgoing mail and shipping products - Managed scheduling and conference room space - Updated.

• Daily input of account receivables, accounts payable, bank deposits and maintenance of petty cash
• Restructured the handling of check entry and credit memos leading to a collection of over $4000 in past due receivables
• Coauthored and published standard operating procedures and processes with management
• Conducted month end reconciliations and bimonthly payroll administration
• Assisted team of Directors with a wide variety of tasks including answering and screening calls, generating correspondences, maintaining files and records, and scheduling
• Responsible for generating purchase orders, sales orders, and invoices as well as updating spreadsheets and filing various taxes

Greater Denver Area

• Served traditional German beers to the people of Denver
• Worked as part of a team cleaning glassware, pouring beer, greeting customers and assisting other servers when needed to ensure tap room ran smoothly
• Handled all cash transactions with 100% accuracy
• Promoted to supervisor roles after 6 months, responsible for opening and closing duties and managing other employees serving during shift

Greater Denver Area

• Managed all aspects of client involvement in the Regional Solutions Consulting program within assigned territory
• Provided outbound advice to help clients maximize their utilization of the software
• Helped drive continuous customer service improvement and client satisfaction
• Communicated and facilitated activities with various departments to meet client needs and demands
• Customer advocate and avenue for communication between client and company

Greater Denver Area

• Managed 120+ fund raising teams, who collectively raised over $94,000
• Assisted with mailings, thank you notes, email merges, data entry, and phones
• Gathered donations from corporations for day of walk and gift bags
• Answered inquiries about walk and donations
• Resolved problems when they arouse in a timely and professional manner
• Utilized logistics and customer services skills on day of walks to ensure a smooth operating event and memorable time for all individuals

Greater Denver Area

• Helped attain 93 ESQI one of the highest customer service scores ever at DIA in the month of November
• Contributor at the largest Enterprise office, Denver International Airport
• Attributed to new hire training and continued learning
• Managed Corporate Account relationships and development of new ones
• Increased rental referrals from 11 to 19 from a body shop partner
• Managed personal satellite office first month in town and again two months later

• Utilized effective communication between Financial Advisor and assistant to strengthen customer relations
• Monitored all college investment accounts across three adviser

Bachelor Of Science, Business Administration; Management

Activities and Societies: Gamma Phi Beta, Order of OmegaCertificates: International Business, Strategic Organization

International Marketing, International Finance, Medieval City, Beginning Czech

Badges And Superbadges

https://www.salesforce.com/trailblazer/profile Superbadges: Business Administration Specialist, App Customization Specialist, Lightning.