Maegan Pankey Email & Phone Number

Waterloo, Ia, Us

Waterloo, Iowa, United States

Leads investigations of varying scale and complexity from planning to completion, remaining adaptable in daily responsibilities. Uses strong analytical skills, along with a focus on quality and efficiency, to manage multiple investigations seamlessly. Consistently interacts with and influences multiple levels of business by effectively communicating through verbal, written, and presentation formats. Makes independent, timely decisions, even when faced with tight deadlines and incomplete information.

United States

Leveraged diverse data sources to support strategic business recommendations, ensuring the project objectives aligned with business goals. Fostered cross-functional collaboration and applied business acumen to drive informed decision-making across various organizational levels. Consistently delivered high-quality outcomes that surpassed performance targets.

United States

Strategically crafted and defined the new position by establishing clear responsibilities and expectations, transforming it into a critical role aligned with the organization’s objectives. Cultivated strong working relationships with peers and stakeholders. Led and supported teams in delivering timely results that consistently aligned with broader business goals.

United States

Provided technical support for some of Apple’s top clients by partnering with Executive Relations. Led and designed workshops to equip Senior Advisors with the essential knowledge on processes and procedures, ensuring they understood, and would be able to meet, job expectations effectively and efficiently. Worked closely with engineering to identify emerging issues, ensuring precise problem detection and the development of viable workarounds.

Provide senior level of technical support to customers with cases that are beyond the expertise of the first level of support. Answer all supervisor requests and provide great customer service by completely taking ownership of each call and ensuring a satisfying resolution is reached. Managing the team callback calendar to ensure no callbacks are missed. Mentoring peers with one to one support on the team to assist with ensuring everyone has the skills to meet KPI requirements. Helping out in Tier 1 chat room to continuously help better the experience for everyone involved.

Des Moines, Iowa Area

Provide first level technical support to Apple Customers. Manage escalated issues, resolving where possible and routing to appropriate specialized group as needed. Register customer information into Apple databases; perform data entry relating to all support activities. Process sales for Apple hardware, software and service offerings, general administration and phone support duties as required.

Des Moines, Iowa Area

Design and Marketing:Design and print brochures and office documents.Design pull-up banners and marketing materials for trade shows.Re-design and maintain the company website.Create and update the company catalog.Icon design, logos and GUI's for medical monitoring products created by the company.Assist engineers with designing appealing enclosures for products.Manage social media including Facebook, Twitter and LinkedIn.Administrative:Answer and route calls to appropriate employee.Manage shipping and receiving for the company.Organize official documents.Create purchase orders and place orders for supplies as needed.Manage electronic documents for tracking purchase orders, sales orders, shipping, licenses, trademarks and other official document tracking.

Des Moines, Iowa Area

Rotate between Juniors and Accessories departments; fill in for other areas as needed.Keep departments clean and organized.Assist customers with locating desired items and recommending items.Process sales or arrange orders for items in another location.Set sales for multiple areas to ensure correct signage in correct location.Assist with inventory for the entire store once a year.

Ottumwa, Ia

Rotate between jobs as needed.Thread film in projectors and ensure each movie starts on time.Close theatre; put film away at night, ensure nobody remains in building, enable alarm.Sell tickets, gift cards, concession merchandise.Unload delivery truck and organize products in storage room.Clean lobby, concession area, individual theaters.

Des Moines, Iowa Area

Take photos of customers and their families in a variety of poses to ensure quality.Edit photographs to include special effects including vignettes, text, etc.Provide further edits as requested while viewing photographs with customers.Assure customer receives desired package with desired photos in desired sizes.Complete sales and arrange shipping or printing of desired photos.Keep studios organized and clean to ensure best customer experience.

Ottumwa, Ia

Assist with upkeep of store including cleaning, alphabetizing games on shelves and stock behind counter.Recommend games to customers and assist with locating desired game.Sell games, accessories and memberships to rewards program.

Ba Graphic Design, Minors: Web Design, Photography

Activities and Societies: Art Club

Aa, Art