- As a Salesforce Consultant at a Salesforce Expert Partner company, I manage Projects across various Salesforce Platforms and workstreams: CPQ, Experience Cloud, Field Service, Marketing Cloud, Sales Cloud, Service Cloud, including Change Management, Data Migration, Integrations, Reporting, Testing, and Training.- Keep a portfolio of projects in scope, on budget, and delivered on time.- Maintain collaboration and communication between the Clients and Project Teams through Status Reports, Project Plans, Retrospectives, and various Project Management tools like JIRA and TaskRay.- Engage in business development efforts for potential and existing Clients through Statements of Work, Change Requests, and Managed Service packages.- Lead teams and team members, remove Blockers, handle escalations, and develop lasting relationships.- Coordinate and lead Production Deployments.

Project Manager for a Salesforce Consulting company. : https://coastalcloud.us/

Beyond is a startup Payments Processing ISO. In this IT role I supported multiple facets of thePayments Processing business, including Support teams, Marketing and Sales. I leadmultiple Agile development teams, while working closely with business stakeholders andusers.• Maintained constant communication and relationships with onsite, offsite, andoffshore team members. This included my QA and developers. It also includedworking with management, architects, IT Services and DevOps teams.• Worked closely with 3rd Party Vendors, users, and all levels of leadership.• Facilitated Iteration Planning, Story Grooming, Technical Requirement Gathering,Retrospectives and Standup meetings.• Created mockups, User Stories, Features, Epics and worked closely with QA to developAcceptance Criteria.• Participated in Epic Grooming and Horizon Planning.• Lead a BA/PO Guild• Lead a company-wide Women’s Group and IT Women’s Lunch

As an International Business Systems Analyst II, it is my responsibility to help open stores and markets internationally for Papa John's, and support those POS Systems, franchisees and vendors. • Assist in managing and testing POS and data related projects, while working with senior leadership, offshore teams, and 3rd party vendors. • Maintain constant communication and relationships with international franchisees, across multiple social platforms. • Work closely with international franchisees to resolve POS related issues, assist with store openings, help implement changes in their POS systems, and help them resolve outstanding issues with their POS vendors. • Facilitate POS change requests to enhance software and databases, in the pizza order and delivery industry• Test new POS systems, and new versions of existing POS software, in a POS Lab environment• Work closely with POS vendors to track issues, poll data, and manage franchisee relationships.

In this role I am responsible for leading a development team to help support and create new features for our Sales User tools.• Gather requirements from business stakeholders and use those to create User Stories within Rally• Create Conditions of Satisfaction• Work with the graphic design team to design the UI• Acceptance test all items prior to releasing to Production• Work cross-team to accomplish initiatives• Facilitate Sprint Planning, Story Grooming, Technical Requirement Gathering, Sprint Retrospective and Standup meetings• Assist Program Manager in PSI Planning meetings (Aspire Framework)

As a Software Quality Assurance Analyst it was my responsibility to test any software changes being released to the users, as needed, regardless of the time frame. • Atlas team QA Lead• Responsible for overall quality of the entire atlas application• Performed various types of manual testing; frontend and backend• Tested on various platforms and hardware including the web, iPad, iPhone, Microsoft Surface tablet and Macs• Tested in test environments and the Production environment• Tested services using RESTClient and WCF Storm • Created Test Cases and Test Plans• Recorded Test Cases for automation• Reported defects in multiple applications (Jira and Rally)• Trained incoming QA Analysts on the product and testing best practices• Worked closely with BAs and business stakeholders• Subject Matter Expert for atlas• Assisted with hiring interviews for QA candidates• Trained others on the inner workings of atlas and tools we usedSo far, I have completed half of my QA Testing Certification through the International Institute of Software Testing (IIST). I have also taken Microsoft SQL Server training courses.

During my time as a Project Manager I wrote Project Request and Software Requirement Specification documents. I managed the communication between the users that requested the projects and the Software Development team. I tested the projects I wrote in our testing environment and then again once they were released into our Production environment.

As a Valutec Specialist I handled all questions in our company concerning the gift card program. I checked all paperwork and gift card ordering applications. I assisted our Sales Reps with any questions concerning the paperwork or the Valutec program. I worked closely with members from Valutec and often communicated between Heartland Users and Valutec. At the end of my Valutec Specialist role I helped train the Users on Valutec processes, handed off the responsibilites of Valutec Application proofing and became a temporary contact for all of the trained Users.

As a Customer Advocate I worked in the call center. I answered phone calls from customers, assisting them with any company related needs or questions. During that time I also keyed applications for the merchants, worked Chargeback and Retrieval requests and called merchants on my team's Attrition List.

In this position I downloaded and installed software into credit card terminals before shipping them out to merchants.