Mael Forner Email & Phone Number

Berlin, DE

Main responsibilities:- Engaged in the legal, administrative, IT, recruitement, billing, partnership, external funding and budget discussions. IT Manager: manage IT infrastructure with GoogleWorkspace. Operations Manager: Operationalization of the organization into operations and projectsSuccess: - Secure 15% of the budget with partners- Increase the buget.

Palo Alto, California, US

Core tasks:- Strength relationships with customers through regular online (with Zoom) or on-site business reviews and suggestions for improvements. Increase overall account satisfaction from Neutral to Good - Analyze customer's usage of the product (or Healthcheck) with Looker, discuss and offer solutions to their challenges- Negotiate, create quotes and.

Miami, FL, US

Front line support agent for B2B, B2C and E-Commerce: Sony PlayStation, Expondo and UNU Motors

Austin, Texas, US

Lead, Develop and Manage remotely the Support of a CRM solution (Saas and On-Premise) for the European market in a B2B environmentAchievements:- Develop a team of Customer Success Managers for ACRM managing 27 high revenue accounts for more than $10 million (Technical, Customer and Business Success)- Reduce workforce costs from $182.000 per quarter to.

Austin, Texas, US

Lead and manage remotely a team of Software Engineers L1/L2 to support applications specialized Enterprise Resource Planing and Retail in a B2B environmentAchievements:- Re-established trust from the customers of the Support by increase the NPS from -10 to more than 30. - Grow the team from 10 to 15 agents. Organize training and development- Reduce the.

Santa Clara, California, US

Coordinator between services to resolve user issue (Technical, Partners, Orders...)Customer Support for Licensing questionCreate internal videos regarding Culture of Veritas and ACE Tasks

San Jose, California, US

In a process oriented environment, authenticate companies requesting SSL Security Certificates for websites for any market (UK, US, France, India...). Verify legal and physical existence of companies. Confirm ownership of Domain Name through WHOIS Reports. Use phone, chat and emails. Write a formatted rapport for Audit team.

Baden-Baden, DE

Baden-Baden, DE

Team Leader substitute during the trainings of the new TL (4 TL in 6 months) organizing a team of 20 agents speaking 30 languages:. Provide daily, weekly and monthly results, explanations and solutions/optimizations for the Management.. Update and Optimize internal documents for team organization (e.g: schedule, results, information).. Organize meetings.

Baden-Baden, DE

Verify compliance of creatives and web sites with Google Policies and French Regulations, to protect Google from legal risk within its advertising network. Work on 2 products: Sensitive and Adx.KPI: Respect Turn-Around-Time treatment within 24h and 98-100% Quality.. Sensitive ads are all creatives with legal risks (e.g: Alcohol, Prescription Drugs or.

Baden-Baden, DE

Customer representative for Large Customer Sale, then Small and Medium Business teams to prepare the update of Adwords, the Google advertising system based on keywords. Key feature was that creatives are now visible on all devices: Personal Computers, Tablets, Cellphones.. Contact account managers to update AdWords through telephone and emails.. Provide.

Baden-Baden, DE

Customer support and service for the Nexus, tablet and cellphone of Google.. Troubleshooting on telephone and emails to resolve issues with hardware, shipping and billing.. Correction of French the canned responses; quality control and point of contact for new agents.

Eagan, MN, US

French Customer Support and Service for the Xbox console of Microsoft. Troubleshooting on telephone hardware, software and billing to resolve the issue.KPI: 80% of customer "Very Satisfied", average 15 minutes per call. More than 90% of the customers were "Very Satisfied".. Informal Coach for quality and productivity improvement.. Creation of internal.

Master Of Business Administration - Mba, Mba

Certificate Of Completion, Crm With Salesforce Service Cloud

Certificate Of Achievement, Salesforce Platform Manager

Master Of International Relationships, Security And Defense, Peace Studies And Conflict Resolution Through Culture

Master'S Degree, Journalism

Deug In Social And Economical Administration