- Gestion, facturation, comptabilité: réception et règlement des factures fournisseurs, enregistrement et facturation des devis clients, suivi des règlements, recouvrement, gestion des frais généraux et achats divers, lien avec le cabinet d'expert comptable- Gestion des RH: gestion des congés/RTT, établissement des variables de paye, calcul des primes, gestion des dossiers salariés de l'entrée à la sortie, gestion des visites médicales, notes de frais, tickets restaurant, gestion des demandes de formation et suivi des demandes de prise en charge auprès de l'OPCO- Administration: accueil téléphonique et physique, gestion du courrier, classement/archivage des documents, transmission des informations au sein de l'entreprise

Managing Studeo student residence in Brussels: 100 furnished studios with private bathroom and kitchen. 30 nationalities. 1-year, semester and short term rental. - Commercial and administration: handling requests, visits, contracting, reservations- Supply orders tracking (studio equipment and common areas), vending machines- Maintenance of the building: coordination of work of different trades (IT, fire alarm, intrusion alarm, heating, plumber, electrician, laundry...)- Human ressources: recruiting night guards, shifts, replacements- Social life of the residence: organisation of events, students support upon arrival and during their stay in Belgium, respect of the house rules.

Definition, coordination and implementation of online marketing activities:- E-mailing- Adwords campaigns- Social media activities on Facebook and LinkedIn- Market research and competitive set analysis in meetings and events industry- Analyse des performances, suivi des KPI- Performance analysis and KPI's monitoringThis internship was part of the training E-Marketing Project Manager - Bruxelles Formation/ICHEC

- Content Management of hotel review sites (B2B and B2C): hotel reviews, travel guides, hotels, photos, maps- Community Management: animation of the travel professionals community Travelport Opinions (10 000 members)- E-Marketing: Emailing and social media- E-Reputation and external communication (press release)- Website development: specification of new functionnality, test, bugs follow up and release- Team management

- Account Management of tour-operators for the Destination Management Company (representation agreements)- Contracting: hotels and local services (rates, allocation, commission), quotation for Groups and FITs- Organisation and follow up of Fam Trips- Coordination of the implementation of the booking system (testing, staff training)- E-Commerce: update of the B2C website, coordination of online marketing activities

- Revenue Management: revenue optimization through pricing and yield management- Working out Pricing strategy according to distribution channels, product types and destination- Competitive set analysis, sales tracking and forecast - Project Co-ordination: implementation of pricing software (testing, team training)