Stephanie Mae L. Email & Phone Number

Santa Barbara, California, United States

My focus is to adopt standards and best practices for our clients’ IT environments. By providing a proactive service with standardization through best practices and the Network Health Review process, reactive issues are reduced, technical risks are identified, and information is clarified for long-term effective planning. By combining my technical problem solving with diplomatic people skills, an effective yet calm resolution of issues results in trusting relationships with clients and clear communication. Member of the Strategic Services Team and participates in the 24x7 OnCall Rotation. Provides key point of contact for new client onboarding process and assigned IT Assessments

Responsible for technical management of a 250 node Windows network encompassing 5 offices located in Beverly Hills, Brea, Los Angeles, San Francisco, and Temecula. Primary responsibilities include the day-to-day management of all network systems and infrastructure for servers, routers, and databases in support of the Firm’s general business operations. Reports directly to the Executive Director on all system operations and technical projects including MPLS, Windows based network, and Cisco phone system. Responsible for design and implementation of WIFI solution in multiple offices. Supervised the Applications Specialist and Help Desk personnel to ensure a high level of technical expertise and service to the firm. Regularly exercised independent judgment to respond quickly and accurately to network technical issues in a 24/7 response time environment.