Maelle Achner Email & Phone Number

United Kingdom

Remote

* Acting as the customer’s voice internally to advocate their needs.* Overseeing a portfolio of 15 key accounts such as BPCE, Safran and Electricity North West. * Developing strong customer relationships to drive account loyalty and growth.* Working with internal teams to bring solutions to customers' challenges.* Conducting regular Business Review.* Using data to monitor customers' accounts' health and identifying areas for improvement.* Driving the renewal process end-to-end and supporting account retention goals * Acting as the main point of contact for customer inquiries and escalations.* Creating clear and concise project plans for customers to address their concerns.* Managing at-risk customers and developing a strategy to prevent churn.

Londres, Angleterre, Royaume-Uni

* Managing a portfolio of 55 customers across multiple industries such as Gymshark, Ocado, Simpson Spence Young, University of Surrey).* Sharing the latest Darktrace innovation and driving further use and adoption of the platform.* Responding to customers’ questions and queries and proactively generating interest.* Strengthening customer relationships through meaningful and informative engagement.* Welcoming and onboarding new customers to ensure smooth deployment and training.* Driving retention and growth by deeply understanding customer business needs.* Identifying opportunities for upselling and cross-selling to drive revenue growth and helping with renewals.

* Presenting and demonstrating Darktrace solutions to IT professionals.* Ensuring a smooth and successful Proof of Value and closure.* Building and cultivating a healthy pipeline of customers and prospects.* Identifying new business opportunities and reaching out.* Effectively communicating with prospects to improve and maintain relationships and rapport.* Establishing and working with partners.

Cambridge, Angleterre, Royaume-Uni

Cambridge, Angleterre, Royaume-Uni

* Engaging with new prospective customers through inbound lead follow-up and outbound cold calls, emails and LinkedIn.* Routing qualified opportunities to the sales executives for further development and closure.* Researching accounts. Identifying key players and generating interest.* Understanding prospect needs and requirements.* Coordinating events and webinars with marketing.

Canterbury, United Kingdom

* Welcoming and seating customers * Directing staff to ensure the tidiness of the restaurant . * Taking orders at the till and handling money transactions* Dealing with customers' complaints* Preparing and serving food & beverage* Training and mentoring new staff

Broadstairs

* Controlling and managing stock* Managed shifts and rotas* Accounting of daily finances* Taking and preparing customer orders* Dealing with difficult customers* Mentoring new recruits

Sevres, France

* Commercial: taking orders and creating quotes, coordinate events with the different departments of the company* Accounting: checking if the purchase invoice complies with the order, processing the ordering replenishment, entering and processing supplier invoices, identifying clients' unpaid invoice and contact them* Human resources: risk assessment evaluation and risk management plan* Marketing: creation of labels for the shops

Bachelor Of Business Management, Business Administration And Management, General, 1:1 (70%)

Activities and Societies: . Student Ambassador and Representative . President of the Broadstairs Cuisine Society . Member of the Dance.

Higher Techinician Diploma In Business Assistant In Smes, Business Administration And Management, General

Economic And Social Sciences Baccalaureat