Mael Raffin Email & Phone Number

Greater Grenoble Metropolitan Area

Grenoble, Auvergne-Rhône-Alpes, France

On a TPMA service, leading the team in charge of the build and run of the application. French customer.

Grenoble Area, France

Lumata has been acquired by Evolving System.Acting as Line Manager (40+ team located in Europe and India) of the delivery & support engineers, project managers, service delivery managers, solution architects, QA team membersActing as Programme Manager or Project Manager on a various portfolio of deals➨ from RFI/RFP/Bid support, to costing, to customer engagement, to delivery, to customer training, to go to market, to run➨ loyalty and customer value management deals➨ backend and frontend (mobile app, web site) delivery, through internal team or 3rd parties (subcontractors)➨ managed service, SaaS, on premises delivery and support

Grenoble Area, France

ACT750 has been acquired by Lumata, so I'm now responsible of Project Delivery and L2 Support Service for Software Product for SaaS/On-premise, and Service Delivery for Managed Service.Line managing team located in India and Europe, including PMO, delivery engineers, support engineers, solution architect.

Grenoble Area, France

For a company that is delivering Churn Prediction, Campaign & Loyalty Management B2B Software Product solutions to Mobile Telco, I've been responsible to run the Professional Service and Support organisation in charge of➨ Project Delivery directly to customer or through 3rd party Integrator➨ 24/7 L2 Support Service for the customer installed base

Grenoble Area, France

Moving to a B2B Software Vendor providing PCRF and PCEF Hardware/Software Product solutions, I've managed a team providing L2 Support Service to EMEA Mobile and Broadband Telco.➨ I've line managed a 10+ team located in France, Denmark and Egypt and coordinate follow-up with remote team in Malaysia and CALA.➨ I've driven a 24/7 on-call organization with crisis management and customer facing activities.➨ I've set up an outsourced team in Philippine as temporary L1 Support.

Paris Area, France

For the french Telecom Italia Broadband subsidiary, I’ve created and managed a 5+ team in charge of testing and providing L3 support for the Customer Premises Equipments - CPE - (ADSL/VOIP modem, IPTV set top box, DECT phone).➨ I've supported B2C Customer Care organization as their ultimate level of escalation in case of issues coming from CPE.➨ I've driven the relation with CPE suppliers such as Hitachi, Sagem, Pirelli.

Paris Area, France

Embedded in the team that has launched I-MODE in France, I’ve been involved in Functional Design, Technical Integration and Technical optimization for the I-MODE & WAP/MMS Service Platform and Handsets. I've been deeply involved in VAS Platform Vendor (NEC, Comverse) follow-up and driving.

Paris Area, France

For a french Mobile Telco, I’ve been leading Proof Of Concept projects using technology such as WAP, Bluetooth, SIMToolKit. The purpose was to demonstrate the maturity and the usability of nascent technologies to Product Marketing and Senior Management.In that position, I've been involved in Industry Standardization and patent application activities.