Yamie Cerna Email & Phone Number

St. Louis County, Missouri, United States

• Managed workload distribution effectively, ensuring timely resolution while maintaining a balanced workload for all team members.• Created a culture of accountability within the support team, encouraging ownership over tasks while driving continuous improvement initiatives.• Established a collaborative work environment by fostering open communication and promoting teamwork among support staff.• Implemented quality assurance measures to ensure consistent delivery of exceptional service across the team..

Cebu, Central Visayas, Philippines

• Write, proofread, rewrite, and edit passages, questions, answers, and answer choices for TOEIC (Test of English for International Communication) exams and practice exams.• Constantly communicate with editors, who are native English speakers, to write better content.• Assist the Quality Assurance Team in checking other writers’ works and giving feedback.

Cebu, Central Visayas, Philippines

• Coordinated with IT team leaders to forecast hiring needs and department goals.• On-boarded new hires and set up training.• Referred candidate resumes to customer account managers for evaluation and submission.• Maintained in-depth understanding of recruitment trends and hiring desires.• Wrote and posted technical job descriptions• Sourced and selected applicants for technical positions within company.

Cebu, Central Visayas, Philippines

• Prepared and studied the company-provided teaching materials.• Conducted 25-minute, one-on-one English lessons with students online.• Provide corrective feedback during the lesson.• Set class objectives and monitored daily performance to offer equal access to education.• Assessed students' strengths and weaknesses regularly to provide appropriate methods for addressing learning needs.

Cebu, Central Visayas, Philippines

• Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.• Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.• Conducted makeup classes for newly hired artists.• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.• Enhanced training programs to strengthen employee knowledge and promote new managers from within.• Worked with management team to implement proper division of responsibilities.

Cebu, Central Visayas, Philippines

• Conducted consultations to understand client's desired outcome and assessed skin type and face structure.• Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.• Provided clients with personalized skincare recommendations to support maintenance of healthy skin.• Consistently received positive performance reviews from guests.• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.• Educated clients about products and self-maintenance for healthy skin based on needs and preferences.

Cebu, Central Visayas, Philippines

• Identify products and items accurately and tag each one to a certain category.• Research on unfamiliar items and report unsuitable products.• Check legitimacy of products.

Cebu, Central Visayas, Philippines

• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.• Handled all scheduling for company President's calendar and prepared meeting agenda and materials.• Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.• Carefully transcribed phone messages and relayed to appropriate personnel within a minute of each call.• Responded to emails and other correspondence to facilitate communication and enhance business processes.• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.• Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.

Cebu, Central Visayas, Philippines

• Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.• Connected callers with appropriate professional, department or business.• Responded to customer inquiries with patience and positivity to establish excellent first impression.• Executed customer transactions, including deposits, withdrawals, money orders and checks.• Handled various accounting transactions.

Cebu, Central Visayas, Philippines

• Contributed to company achieving and holding industry-leading customer service ratings.• Maintained accurate and current customer account data with manual forms processing and digital information updates.• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.• Educated customers how to use company systems, complete forms and obtain desired services.• Educated customers on current promotions, upgrades or new offerings available under current plan.