● Contract out services to train clientele on a corporation basis; Assess, develop, test, analyze, educate and evaluate all phases of life cycle management, including security, of custom built, multi-user, network based applications. ● Incorporate user and business requirements into cost-effective, secure and user-friendly solutions known for scalability & performance. ● Well-versed in all phases of the systems development life cycle (SDLC), with a strong working knowledge of data structures and algorithms. Proven success developing customized solutions improving business processes, operations and profitability.

● Excelled at creating test plans and writing/running automated test scripts to pinpoint software defects, track bugs, close open defects and validate functionality.● Improved documentation of QA testing practices to enhance their repeat-ability, saving time and money and encouraging testing standardization and best practices.● Participated in all phases of testing usability, functionality, stress, load, reliability, feature, regression, and acceptance.● Contributed to high-reliability technology releases as a result of thorough testing that helped maintain industry-leading sales ranking, market share and customer-satisfaction rating.

● Utilized Visual C++ for Embedded Software Development● Mentored fellow programmer in Visual Basic

Contracted out services for diverse client base providing full systems development life cycle from coding and prototyping through system testing, integration, deployment, instructor lead training, and curriculum. Worked on team and individual development projects to deliver secure, robust and scalable business information solutions. Experienced in developing server-side relational database management systems with administration and business information applications on multiple platforms in a large variety of development methodologies for small to large-scale size for a wide variety of responsibilities to include but not limited to, data mining, reporting analysis, input validation, maximizing productivity. Maintained security, infrastructure, and best practices that helped improve efficiency, data integrity and customer satisfaction. Known for ability to produce high-quality deliverables merging customer and user needs with business requirements, that meet or exceed timeline and budgetary targets allowing customers make more informed decisions, improve their use of capital, and manage risk more effectively. Resolved numerous administrative issues including staffing, tactical matters, scope creep and divergent business and user needs. Develop business cases and return on investment (ROI) for department to get buy-in from senior management.

● Internally recruited to launch DC Metropolitan franchises.● Independently programmed registration system and systems operations.● Provided consulting services which included on-site visits to customer offices to design and create or modify custom applications and databases administration.● Maintained quality of instruction, assisted in closing of major sales, coordinated training and instructor certification, and scheduled all resources. ● Responsible for all aspects of establishing the first New Horizons (NH) franchise in the DC metropolitan area, from hardware and software consulting to interviewing prospective employees. ● Led monthly company business meetings with instructors.● Created multi day Train the Trainer course that all instructors must attend ensuring high quality and consistency for instruction, reducing, instructor turn around by 20% and reduced customer complaints of variance of course subject when different employees took same class with different instructor.● Assisted in Novell network installation. ● Managed instructors, consultants and sales representatives. ● Trained clientele on both an open-enrollment (public class) and a corporate (on-site) basis. ● Received student survey results that consistently averaged 9.9 and higher out of 10.

● Created "New Horizons Certified Instructor" program aimed at improving quality of instruction, reducing instructor turn around by 80%.● Independently developed new classes (outlines, manuals, class examples, & instructor notes). Several of these classes have been expanded to create other class levels. Increased sales by over $7.2 million per year.● Developed & delivered Train the Trainer power hours to ensure & improve instructor standards.● Increased team productivity & automated repetitive tasks by creating DOS batch files to handle reset of computers for courses to reduce class setup time by 40%.● Developed program provide consulting services which included on-site visits to customer offices to provide personalized one-on-one training with executives.● Promoted to Senior Instructor, then to Training Supervisor, & awarded "Instructor of the Month", within the first six months of employment. ● Awarded "Instructor of the Month" three times in 15 months.● Consistently received record amount of unsolicited customer appreciation feedback. ● Interviewed, hired, trained & evaluated instructors. ● Trained clientele on both an open-enrollment & a corporate basis (locally & nationally) in applications including word processing, database development & programming, spreadsheets, graphics, desktop publishing, DOS, Mac, & OS/2 platforms, up to the advanced level. Provided technical phone support to clients. Presented software to prospective clients that resulted in sales of over $2.5 million last year. ● One of the initial instructors at the original New Horizons.● Received student survey results that consistently averaged 9.8 & higher out of 10.● Provided technical support. ● Consistently praised for communicating effectively with both technical & non-technical users. Known for excellent problem-solving skills & patience in dealing with frustrated users.● Configure, repair & customize computers & peripherals, install software, upgrade hardware.

● Procured and installed hardware and off the shelf software packages. ● Developed custom software (analyzed, modify, test, debug, document).● Provided administrative (training and phone support) to end users.● Designed & developed (scheduling, correspondence, CRM, etc.) programs for database control for a legal company client enabling an increase of work load for clients' business that resulted in company being more remunerative. Languages used: BASIC & Paradox 3.5.

● Responsible to Chief Executive Officer.● Managed 5 full time and & 11 steady consultant instructors, more as needed.● Trained and managed new instructors ensuring high quality and consistent classroom instruction.● Responsible for quarterly scheduling: courses, instructors, class rooms on & off site, computers, and equipment.● Developed custom software in dBase III+ for scheduling reducing errors in scheduling by over 19%.● Designed new course, outline, manual, & class files (advanced DOS, programming DOS batch files, programming in dBase II, dBase III, Paradox 3.5, and others), increasing company revenue by 15%.● Wrote DOS .bat files to automate computer setup for courses each day.● Closed high end sales calls when clientele was unsure of value-added to employees, type of subject for best fit, or difficult to persuade adding over $100,000 more in revenue for company annually.● Instructed from one to twenty-five adult students via stand-up instruction in a variety of software packages up to advanced levels in one to five day courses.● Instructed classes on multiple programs in word processing, spreadsheets, databases, and programming languages on Windows platforms.● Classes taught at main office and various company sites around Southern California.● Troubleshot and maintained personal computers and Compaq hardware and software. ● Received student survey results that consistently averaged 9.6 and higher out of 10.● Attended five day high profile credited Train the Trainer course.

● Software development for over 50,000 subscriber database with full systems development life cycle (SDLC), with documentation, increasing productivity by 19% for a company whose profits exceeded one million dollars annually.● Created & managed a global shipping section that maintained inventory, sales, and client lists developing skills in; systems development life cycle (SDLC) of custom software increasing productivity by 19% utilizing BASIC.● Maintained accounting and payroll software utilizing COBOL.● Completed company wide BASIC migration from Tandy to IBM. ● Managed six direct reports; responsible for their training, and day to day operations.