Maen Swaiti Email & Phone Number

Sydney, NSW, AU

Sydney, Australia

• Working within the Commercial and Migration Operations team, my duties include:Lead the CM Operations processes:
• Ownership and accountability of the proactive monitoring and reporting of KPIs for premises in the migration window.
• The measurement of leading and lagging indicators by managing the relevant process outcomes within the CMA process model.
• Ownership of the operational processes, ensuring that they achieve a minimum "Business Process Excellence" maturity level of 3.5 (or 4 for critical processes).Develop & Manage Programs:
• Initiate key commercial CMA Operations programs/initiatives and their planning, scheduling and implementation within and joint programs in conjunction with Telstra.
• Prepare for upcoming programs, including Special Services Migration.Manage nbn’s performance:

• Leading a highly qualified team of Network Delivery and Assurance engineers and specialists, I have been successful in implementing a series of projects which take full advantage of available analysis tools and helped.
• Provide leadership to Enterprise and Home Network Operations and Performance Engineers with focus on achieving defined Targets.
• Identify, validate, prioritize and implement proactive assurance functions of Event Management, Incident Management, Real Time Change Management, Emergency Response Management and other Service Delivery activity.
• Ensure SLA performance is achieved across FTTH, Copper, Mobile and Voice networks.
• Prepare and present weekly, monthly and quarterly reports highlighting KPI enhancements and degradations with studied suggestions for improving performance.
• Manage jeopardy in Network restoration and normalization incidents to ensure Operational Level Agreements are met.

• My achievements include streamlining the operational processes and introducing various cost effective procedures. Additionally, I took on managerial duties as Acting Manager for the NOC Team which comprised of 40.
• Ensuring the efficient operation of 24x7 Performance and Fault Service Monitoring.
• Maintaining necessary organization and motivation of all the team members of the Network Operations Center.
• Managing shift schedules and overseeing proper shift handling (24/7/365)
• To define the NMS system set-up and authority administration for collection of Network surveillance alarms and dependability statistics data in cooperation with OSS engineers.
• Prepare Growth & Trend Reports on a Daily, Weekly and Monthly basis with extensive Analysis.

• As NOC Team Leader, I overcame many challenges in implementing Multi-Vendor projects in major operators as well as participating in the success of implementing various projects such as MOS5100 Umbrella Alarm Monitoring.
• Generating and maintaining network performance and alarms reports on time.
• In depth analysis of Network faults in addition to generating Root Cause Analysis reports for Incidents.
• Mentoring and training NOC staff with up to date technologies.
• Configuring and setting parameters for network elements. (Huawei-M2000, ZTE-Netnumen, NSN NetAct/TANG, Ericsson-Citrix).
• Raising Trouble Tickets with Service Providers and 3rd Parties for escalated faults.

• My duties in Umniah Mobile Co. as a Network Operations engineer comprised of completing different expansion projects relating to different technologies (2G, 3G and WiMax) as well as maintaining the already existing.
• New Site configuration and Radio Parameters adjustment including the Survey, Roll-out, Commissioning, Optimization of the BTS / NodeB / eNodeB, BSC / RNC, MW Links and Fiber Networks.
• Prepare Network Performance Reports on a daily, weekly and monthly basis.
• Highlight KPI degradations that go below defined thresholds and report the worst performing cells to regional managers with suggestions and recommendations.
• Database Change Procedures on different Platforms (Huawei-M2000, ZTE-Netnumen, Net-span Wimax).
• Fault management, troubleshooting and escalation procedures.

Bsc, Electrical Engineering; Telecommunications And Electronics

Aeronautical Telecommunications Engineering