Mae Ople Email & Phone Number

Cebu, Central Visayas, Philippines

- Provided exceptional customer service to a high volume of small and medium-sizedbusiness (SMB) clients on a daily basis, effectively addressing their needs andconcerns regarding business deposit and credit card transactions through variouschannels such as inbound calls, email, and chat.- Demonstrated proficiency in handling complex financial transactions, includingprocessing ACH and check stop payments, wire transfers, ACH payroll and vendorpayments, as well as managing auto loan, mortgage, and line of credit payments,ensuring accuracy and efficiency.- Played a crucial role in streamlining the business loan application process byassisting clients in submitting their applications and facilitating the opening of newaccounts through online platforms, ensuring a seamless experience.- Proactively scheduled and coordinated branch and Business Relationship Manager(BRM) appointments, acting as a reliable resource to clients in maximizing theirbanking experience.- Showcased expertise in guiding clients in setting up and integrating their onlinebanking with QuickBooks, a widely used accounting software, enabling them toconsolidate and manage their accounts more efficiently.

Cebu, Central Visayas, Philippines

- Proficiently handle a high volume of customer interactions, averaging 80-100 clientsdaily, to ensure seamless processing of deposit and credit card account transactions viainbound calls, email, and chat.- Expertly execute essential tasks such as processing fee reversals, submitting claims forfraudulent transactions, facilitating card replacements, ordering checks, and ensuring timely processing of credit card, auto loan, and mortgage payments.- Provide exceptional customer service by assisting clients in scheduling branchappointments, enabling them to conveniently access personalized assistance.- Demonstrate technical proficiency by assisting clients in setting up their onlinebanking, seamlessly integrating it with their Quicken accounts to optimize transactiontracking and financial management.

Cebu, Central Visayas, Philippines

- Proficiently handle a wide range of financial transactions, including processing creditcard payments, credit limit modifications, card replacements, and authorized useradditions, showcasing exceptional attention to detail and accuracy.- Demonstrate expert knowledge in assisting customers with online banking services,exemplifying strong problem-solving skills and an ability to navigate complex systemsefficiently.- Strategically facilitate seamless balance transfers, employing comprehensiveunderstanding of financial regulations and meticulous organization to ensure smooth anderror-free transactions.- Display exceptional customer service skills by effectively waiving fees and interests,proactively resolving customer concerns, and maintaining a positive and professionaldemeanor in high-pressure situations.- Collaborate with customers to modify payment terms on qualified purchases,displaying a keen understanding of financial regulations and sound judgment to ensuremutually beneficial outcomes.