• Analyzed and planned project specifications, requirements and system design for a E*TRADE Margin Integration & Conversion project• Implemented new system flows that required coordination among cross-functional teams; expected to save the firm millions of dollars• Prioritized the backlog with a Product Owner while gathering requirements and defining scope with business analysts and squad members in India and US• Squad’s committed vs completed increased to 70% sprint over sprint• Reduced squad’s cycle time by 50%• Delivered concurrent projects for 4 products to meet Credit Regulatory Reporting deadlines• Coached 2 squads as a servant leader to self-organize, self-manage and deliver via effective Agile practices• Facilitated daily stand-ups, sprint planning, story refinement, fleet demos and retrospectives, encouraging open communication• Communicated progress, blockers, risks and issues to stakeholders making recommendation to remove blockers leading to on time and on budget delivery of projects• Spearheaded Agile transformation with senior leaders; influenced and drove decisions to form product and consumer squads

• Prioritized features and new requests with an Email Regulatory Retention & Outlook Product Owner• Prevented 1,000s of potential misdirected emails and attachments with an in-house developed Outlook client add-in• Gathered feedback on new engineering products from pilot business users to discover issues/bugs• Managed a team of 10 Systems Administrators who supported Microsoft Windows projects for all Equities businesses• Improved service levels reducing work queue tickets year-on-year by investigating root cause and documenting findings• Primary liaison for Equities business and technology stakeholders to deliver projects including one of the 1st wireless NYSE Floor Order Management System• Ensured changes and releases were 100% executed, checkouts completed and issues resolved• Improved desktop performance by working with engineering to implement a remote desktop Citrix solution• Drove and influenced the build out of a secondary trading floor after 9/11 for business disaster recovery requirements• Decreased desktop rebuild time from many hours to less than 1 hour using ghost imaging