Customer Experience Lead, Rail Tenders
Current- working as a key member of the ComfortDelGro Transit Business Development team on overseas rail tenders as leader of the Customer Experience workstream- developing the concept of customer experience for the business and related plans- providing input to the other Workstreams from a customer experience perspective, including the Transition and Operations Workstreams- determining the cost of the Customer experience function in the new business- liaising with the other… Show more - working as a key member of the ComfortDelGro Transit Business Development team on overseas rail tenders as leader of the Customer Experience workstream- developing the concept of customer experience for the business and related plans- providing input to the other Workstreams from a customer experience perspective, including the Transition and Operations Workstreams- determining the cost of the Customer experience function in the new business- liaising with the other Workstream Leads, the Bid Leader and project partners Show less