• Customer Service & Order ManagementAccurately took customer orders, and processed payments efficiently.• Food PreparationPrepared ingredients and assembled menu items following quality control standards, ensuring consistency and customer satisfaction, maintained cleanliness and sanitation in all work areas and equipment, and adhered to health and safety regulations.• Staff Training & DevelopmentConducted training sessions for new staff members, facilitating their smooth… Show more • Customer Service & Order ManagementAccurately took customer orders, and processed payments efficiently.• Food PreparationPrepared ingredients and assembled menu items following quality control standards, ensuring consistency and customer satisfaction, maintained cleanliness and sanitation in all work areas and equipment, and adhered to health and safety regulations.• Staff Training & DevelopmentConducted training sessions for new staff members, facilitating their smooth integration into the team and ensuring they met established performance standards. Show less

• Order Managementprocessed, and expedited customer orders. Interfaced with customers regarding customer-specific systems to fulfill their requirements and ensured production scheduling was aligned with internal and customer requirements, revising schedules through AS400 system based on updated information, and ensuring compliance with delivery schedules.• Customer Interface & Emergency ResolutionInterfaced with customers to fulfill their requirements, maintain satisfaction, and… Show more • Order Managementprocessed, and expedited customer orders. Interfaced with customers regarding customer-specific systems to fulfill their requirements and ensured production scheduling was aligned with internal and customer requirements, revising schedules through AS400 system based on updated information, and ensuring compliance with delivery schedules.• Customer Interface & Emergency ResolutionInterfaced with customers to fulfill their requirements, maintain satisfaction, and resolve emergenciesoutside normal business hours with logistics• Customer Negotiations & Financial ManagementLed financial negotiations with customers for reimbursement of air freight and deadstock claims, and achieved a 100% compensation rate for obsolete parts.• Analysis & ReportingPrepared Monthly Management Reports (MMR) and conducted variance analysis against actuals. Show less

• Liaison and Issue ResolutionAct as the primary liaison between customers, plants, and affiliates to coordinate and resolve commercial and business-related issues across pre-production and production phases.• Pre-Production CoordinationOversee pre-production activities, including order processing, developing new product schedules,coordinating tooling, and ensuring part readiness. Assists with program timing and manages designchanges, part number updates, obsolescence… Show more • Liaison and Issue ResolutionAct as the primary liaison between customers, plants, and affiliates to coordinate and resolve commercial and business-related issues across pre-production and production phases.• Pre-Production CoordinationOversee pre-production activities, including order processing, developing new product schedules,coordinating tooling, and ensuring part readiness. Assists with program timing and manages designchanges, part number updates, obsolescence claims, and packaging approvals.• Customer & Facility InteractionServed as a liaison between customers, and DENSO plants, addressing customer requirements, capacity issues, and production control.• Issue Resolution & DocumentationFollowed up on and resolved accounts receivable issues while ensuring the accuracy and completion of all paperwork, including purchase orders and air freight bills.• Relationship ManagementBuilt and maintained relationships with internal and external customers to resolve daily issues and gather critical information for ongoing improvement and operational success.• Annual Production PlanningDeveloped the annual production plan based on sales forecasts, analyzing market trends, customerinventory levels. Show less

• Shipping DocumentationOrchestrated the preparation of shipping declarations by leveraging client data, ensuring meticulousaccuracy throughout the invoicing process to prevent discrepancies.• Data Oversight & TrackingExercised oversight of shipment data and billing processes within the operational system, ensuring records are consistently up-to-date for accurate tracking and comprehensive reporting.

• Enhanced Solar Cell TechnologySpearheaded the enhancement and optimization of solar cell technology in texture and etching process to improve process stability and production efficiency, ultimately leading to higher cell conversion efficiency and performance.• Standard Operating Procedures (SOPs) DevelopmentCreated and maintained comprehensive documentation such as checking list, including SOPs, tostandardize and guide the production department in adhering to established… Show more • Enhanced Solar Cell TechnologySpearheaded the enhancement and optimization of solar cell technology in texture and etching process to improve process stability and production efficiency, ultimately leading to higher cell conversion efficiency and performance.• Standard Operating Procedures (SOPs) DevelopmentCreated and maintained comprehensive documentation such as checking list, including SOPs, tostandardize and guide the production department in adhering to established protocols, ensuring consistent and high-quality execution of production processes. Show less