-Oversee and plan multiple social events, ensuring seamless execution and staying within the limits of event-related expenses-Executes marketing campaigns, focused on digital platforms like Instagram to optimize performance, increasing engagement by 30%-Collaborates with internal staff and students to use digital assets and email newsletters to advertise events-Assesses and streamlines existing systems to improve organization and simplifying processes

-Achieves consistently successful freight unload and maintains neat and organized backroom on a daily basis-Assesses and adjusts systems for process efficiency, resulting in an increase of productivity by at least 15%-Evaluates business needs constantly and rapidly adapts to achieve optimal results-Coaches backroom associates to encourage safety and critical thinking, empowering individual leadership

-Directed team to high performance, managing projects on tight deadlines in a fast-paced environment daily-Advocated for team by negotiating compromise with leadership in order to balance smooth operations and a positive work environment-Evaluated incoming freight and customer needs, planning daily store operations based on changing priorities-Coached team via verbal communciation on efficiency and safety on a daily basis, focusing on operations-Oversaw and managed a team of up to 20 people in the fulfillment of online orders and execution of shipping logistics

• Managed team of up to 60 employees focused on customer engagement efforts, improvements leading to higher customer retention• Facilitated weekly orientations to support HR and on-boarded 30+ employees to prepare for peak sales period• Developed team members on customer-facing interaction, service ideals, selling techniques, increasing net promoter score by 20%• Conducted performance appraisals and yearly team-member reviews, completing workload over a week before deadline

-Answered questions regarding the store and its merchandise-Trained and served as a peer coach for new sales associates.-Removed damaged, out-of-code, not-in-set, and discontinued items from displays.-Assigned employees in a team of up to five at a time to specific duties as they best meet the needs of the store-Adjusted prices of retail items as required by corporate level instruction

* Formed a survey regarding music and potential artist suggestions for campus events* Analyzed data from a survey administered to 2300+ student respondents* Wrote a research report discussing results from a survey about music preferences

* Attended weekly meetings discussing future artists for concerts and promotion ideas* Provided assistance in various jobs including interacting directly with artists such as Drake, N.E.R.D., The Academy Is..., and Jack's Mannequin

* Corresponded with 175+ general members via email and in person* Scheduled meeting times and places

Answered phone calls to current and potential clientsWrote legal material including documents of motion and traffic matter letters