Mae West Email & Phone Number

Lathrop, California, United States

Deliver excellent customer service by providing user-friendly technical troubleshooting and problem resolution, ensuring a seamless experience for clients.Handle inbound customer calls, addressing inquiries and providing assistance to resolve technical and service-related concerns efficiently.Manage outbound call checklists and maintain databases to ensure accurate and up-to-date client information, optimizing operational productivity.Exercise professional judgment to address and escalate customer concerns to appropriate personnel or management when necessary, ensuring timely resolutions.Serve as a liaison between customers and internal teams, facilitating communication and ensuring successful problem resolution.Collaborate with Team and Call Center Managers to address and resolve reported issues, contributing to enhanced team performance.Adapt to additional responsibilities as assigned, demonstrating flexibility and a proactive approach to supporting team objective.

•Serve as the first point of contact for the company, welcoming clients and visitors with a professional demeanor.•Maintain a tidy and presentable reception area, creating a positive first impression for all guests.•Answer, screen, and forward incoming phone calls, providing basic and accurate information via phone, email, or in-person.•Manage front office supplies, placing orders and maintaining inventory to ensure seamless daily operations.•Update calendars, schedule meetings, and coordinate appointments for efficient office scheduling.•Receive, sort, and distribute daily mail and deliveries, ensuring timely and accurate handling.•Perform various clerical receptionist duties, including filing, photocopying, transcribing, and faxing.•Work within the Document Management System (DMS) to add scanned documents to clients' digital files.•Initiate client communication, notifying them when their tax documents are completed and ready for pick-up.•Handle sensitive tax documentation, maintaining confidentiality and ensuring compliance with privacy regulations.•Assist clients in signing and completing necessary documents related to tax processes.

United States

•Recognized for strong customer service, leadership, and a positive approach to resolving inquiries and issues.•Implemented an organized filing system, improving accessibility and retrieval of confidential documents.•Operated diverse equipment and tech for job performance, contributing to seamless office functionality.•Collaborated with Administrative & Executive Assistants, seamlessly providing backup during vacation or illness.•Efficiently managed a high-traffic reception area, achieving high acknowledgment from management. •Skillfully engaged with high volume inbound & outbound calls, averaging five hundred transfers daily.

•Supported team members with member concerns and questions, demonstrating professionalism and exceptional customer service. •Oversaw new hire training, ensuring a seamless transition into the role. •Daily cleaning and sanitizing of all exercise equipment and Black Card spa amenities. •Trained and coached team members on standard policies and procedures for future interactions with guests; including but not limited to computer training, guided tours, how to clean equipment, and managing guide inquiries in a timely matter. •Frequently performed a comprehensive walk of all club areas; quickly fixed any safety/policy issues and addressed cleanliness concerns.

•Responded to member inquiries in a timely and professional manner; elevating concerns to Assistant Manager or Manager if needed. •Assisted in maintaining the neatness and cleanliness of the club, adhering to all COVID-19 protocols and procedures. •Addressed with exceptional customer service, providing tours for prospective members, and assessing their goals during all tours. •Daily check-ins with guests during their fitness journey, providing any reassurance regarding questions about the facility or machines.

California, United States

•Source high-caliber candidates, utilizing LinkedIn Recruiter, employee referrals, and company backlogs.•Conducted internal interviews to qualify candidates before presenting them to external clients.•Established and maintained long-term relationships with candidates through courteous communication.•Collaborated with hiring managers to identify recruitment needs and develop effective sourcing strategies.•Prioritizing multiple tasks, through skillful organization practices, while able to work independently.

•Elevated sales team performance and mitigated losses through training/mentorship, driving impactful tactics.•Directed recruitment, training, and management of new store staff, optimizing onboarding and performance.•Drove a high-performance selling culture by coaching associates and optimizing sales for enhanced profit margins.•Demonstrated proactive conflict resolution, ensuring customer satisfaction and positive guest experience.•Maintained retail standards with meticulous oversight of visual and operational elements.•Safeguarded company assets by implementing effective inventory control and loss prevention practices.•Engaged in follow-up communications with customers to ensure satisfaction with products and services

New York, New York, United States

•Spearheaded the rapid and successful launch of the highly anticipated Whole Foods Market in Harlem, New York by skillfully filling 100 permanent positions within the first year. •Mentored Team Members sustaining a high-performance team with minimal turnover.•Effectively delegated/empowered ATLs, and team members, defining clear expectations to achieve WFM standards.•Maintained a positive environment of outstanding teamwork and mutual respect amongst ATLS, and associates.•Sustained comprehensive knowledge of products, industry trends, merchandising, and inventory management.•Proficiency in computer software; MS Outlook, MS Office Suite, and Workday.•Exceptional team builder, utilizing mentorship, and emotional empathy when addressing leadership/associates.