- Develop and lead account communications strategy, ensuring there is a clear and deliverable plan to maximize team’s impact and deliver its mission;- Develop brand recognition and awareness in Customer and beyond;- Support the closure of commercial transactions such as a sale or partnership agreement with internal intelligence information;- Deliver and promote the highest service quality;- Prepare, manage and release relevant content for Key stakeholders (internal and external), such as Newsletter, Global Client Executive Messages and specific articles;- Design, preparing and releasing project communication plans, in line with respective project objectives and timelines;- Develop an integrating event strategy with Global Account Executive for corporate and campaign activities (internally and externally);- Promote the best environment for an efficient collaboration.

Overall global responsibility for Service Level Management for Customer. Managing Service Level of existing contract, optimize quality of Service Level Management, improve customer satisfaction. Principal activities:• Documents the contractual KPIs, reporting and key controls for the Service Level Management process.• Ensuring consistent end-to-end application of the Service Level Management process across all Global Business Units and Departments.• Key point of contact for KPIs and PIs to ensure Service Level Management process and tooling alignment.• Drives implementation of standard execution of the Service Level Management process.• Promotes long-term relationships with Customer, partners and internal colleagues.

-Assist and advise leaders, managers, and teams towards the best usage of processes and tools and approaches within a fast-paced, high tech environment;- Act as a reference point for PMO queries and information and an advocate for best practices and processes for Account; - Provide assistance to maintain and improve Account processes and tools;- Maintain and improve processes to ensure Account documentation, reports and plans are relevant, accurate and complete; - Manage PMO Governance Team (10 people) by providing guidance, assignments, solutions, track and report on performance, providing a real-time, comprehensive, and prioritized view of Team;- Develop positive relationships with managers and teams to enable the PMO Governance to provide support including facilitation, tracking and reporting on projects, and training;- Understand the deliverables of internal and external PMO Governance Customers and contribute to success through cooperative processes between Account Teams.

PMO Governance Team Leader-Assist and advise leaders, managers, and teams towards the best usage of processes and tools and approaches within a fast-paced, high tech environment;- Act as a reference point for PMO queries and information and an advocate for best practices and processes for Account; - Provide assistance to maintain and improve Account processes and tools;- Maintain and improve processes to ensure Account documentation, reports and plans are relevant, accurate and complete; - Manage PMO Governance Team (10 people) by providing guidance, assignments, solutions, track and report on performance, providing a real-time, comprehensive, and prioritized view of Team;- Settle PMO Governance Team performance on a service basis towards Account, assuring alignment between processes, creating and adjusting respective tools for track and report of Team;- Element of Negotiation Team by providing support to other elements towards the best usage of processes and tools;- Develop positive relationships with managers and teams to enable the PMO Governance to provide support including facilitation, tracking and reporting on projects, and training;- Understand the deliverables of internal and external PMO Governance Customers and contribute to success through cooperative processes between Account Teams.

. Organization' preparation and set-up for REP by PMI (Project Management Institute);. Web-page development;. Project manager in a small project (50h)

Consultancy: CA ServiçosJob Descriptions:- Managing an internal project to PMO team;- Project Managers support in their own projects;- Set up 2 workshops for the PMO team;- Involvement in PMO activities: internal audit process, evaluation process, Portfolio Management, Program Management;- Development of skill in MS Office, MS Project and Project Server;- Development of soft-skills: anxiety and and communication.

Supported the Marketing Department in: - events related with the area of Sponsorships associated with Galpshare concept (Summer Music Festivals); - and at the launch of the Fast Card digital catalog.