Mafalda Camelo Email & Phone Number

Portugal

Lisbon, Portugal

Codacy is a software quality and code review platform that empowers engineering teams to streamline their development processes. Codacy's platform provides automated code analysis and insights, enabling organizations to deliver higher-quality software with efficiency and agility.- Conceptualize Strategy Planning and Enablement by participating in the creation of quarterly OKRs for the Customer Experience team- Operate and streamline the use of Zendesk tool to establish Customer… Show more Codacy is a software quality and code review platform that empowers engineering teams to streamline their development processes. Codacy's platform provides automated code analysis and insights, enabling organizations to deliver higher-quality software with efficiency and agility.- Conceptualize Strategy Planning and Enablement by participating in the creation of quarterly OKRs for the Customer Experience team- Operate and streamline the use of Zendesk tool to establish Customer Support Processes from the Ground Up- Map out a strategy for executing a Support Bot to ensure a decrease in issue resolution and 24/7 availability- Leverage proficiency in HubSpot CRM utilization- Generate data-driven insights for Customer Success to access team performance and customer discovery Show less

Lisbon, Portugal

- Managed Documentation on Slite- Led the identification of best practices and trends through market research and competitor benchmarking- Created team training modules for the Sales and Customer Success teams - Established Customer Success Processes from the Ground Up and reviewed 4 CSMs performance- Designed and implemented the first TechTouch Strategy, improving customer engagement and loyalty

Lisbon, Portugal

Magma is an organization with a long history of working with young individuals. They offer a unique approach to academic and professional development, providing services such as Talent Bootcamp, Personal Finance MBA, The School of Python, and Workshops and Talks, all aimed at helping young individuals discover their strengths and connect with top companies.- Promoted Skill Development and Growth securing the participation of tenths of students in workshops and events- Built a… Show more Magma is an organization with a long history of working with young individuals. They offer a unique approach to academic and professional development, providing services such as Talent Bootcamp, Personal Finance MBA, The School of Python, and Workshops and Talks, all aimed at helping young individuals discover their strengths and connect with top companies.- Promoted Skill Development and Growth securing the participation of tenths of students in workshops and events- Built a Corporate Network by interacting with +10 renowned companies- Enhanced students' technical and behavioral skills through the creation of multiple partnership workshops with NOVA SST Show less

Matosinhos, Porto, Portugal

Matosinhos, Porto, Portugal

Made to ENVY is a Portuguese jewelry brand specializing in the design and production of versatile silver and gold jewelry for practical and sophisticated women. The brand also places a strong emphasis on personalization, allowing customers to engrave their memories and special moments onto their jewelry.- Organized stock between one online store, three physical stores located in different cities in Portugal, and tenths of sellers and marketplaces- Operated the "PONTO 25 Ourives" CRM… Show more Made to ENVY is a Portuguese jewelry brand specializing in the design and production of versatile silver and gold jewelry for practical and sophisticated women. The brand also places a strong emphasis on personalization, allowing customers to engrave their memories and special moments onto their jewelry.- Organized stock between one online store, three physical stores located in different cities in Portugal, and tenths of sellers and marketplaces- Operated the "PONTO 25 Ourives" CRM System with a focus on invoice management and inventory administration- Customer Relationship Management- Managed Social Media Channels Show less

Master In Innovation And Entrepreneurship, Management

Activities and Societies: Founder at the Summer Entrepreneurship Program by Vali Berlin (2024)

Management Of Fashion And Luxury Companies Course

Engineer'S Degree, Industrial Engineering And Management

Ballet, Contemporary, Jazz, Flamenco, Russian Dance.