Mafalda Costa Email & Phone Number

Lisbon, Portugal

Coaching, training, and feedback: Providing guidance, instruction, and constructive criticism to team members to help them improve their skills and performance.Process development USA - Europe: Creating and refining operational procedures and protocols that are applicable and effective across both the USA and Europe. This involves ensuring consistency and efficiency in processes across different regions while considering any unique cultural or regulatory factors.

Led and oversaw the organization and smooth running of week-long cycling vacations. This involved handling all the logistics and making sure everything ran efficiently, including implementing safety measures and providing top-notch customer service. I also tackled any issues that arose and managed relationships with our suppliers.Collaborated closely with our partners and local suppliers to ensure our customers received high-quality service. This involved building strong connections that helped support our company's success in that area.Played a key role in improving company-wide processes, including training new team members and conducting interviews during our hiring events in Europe.Handled financial aspects such as managing budgets, reporting expenses, evaluating team performance, and communicating with clients.

Strategizing, creating, and executing campaigns via email to engage with and nurture leads or customers. This includes crafting compelling content, designing visually appealing layouts, and analyzing metrics to optimize performance.Overseeing the planning, execution, and completion of design projects within an organization. This involves coordinating tasks, setting timelines, allocating resources, and ensuring that the design team meets project objectives and deadlines.Conceptualizing, producing, and editing video content for various purposes such as marketing, training, or entertainment. This includes scripting, filming, editing, and adding visual and audio effects to create engaging and impactful videos.

Administrative support for the organisation and implementation of international business networking events by RECP / GIZ:• EAIF 2024 - EU Matchmaking Sessions during Energy Access Investment Forum 2024, in cooperation with Alliance for Rural Electrification, Lagos (Nigeria), May 2024• RECP Africa - EU Matchmaking Day during the ALER Conference: Renewables in the electrification of Mozambique, Maputo (Mozambique), June - Oct 2017• RECP Africa - EU B2B Off-grid Matchmaking Day during the Energy Access Investment Forum, in cooperation with Alliance for Rural Electrification, Lisbon (Portugal), Dec 2016 - March 2017

Lisbon, Portugal

Social Media ManagementCopywritingE-mail marketingWebsite managementExternal communication

Lisboa E Região, Portugal

Coordinated the scheduling, maintenance, and organization of boats and docking facilities. This involved overseeing the logistics of tours, ensuring the efficient utilization of resources, and maintaining the functionality of docking areas. Managed the day-to-day activities and sales.

Master'S Degree, Sociology

Intensive Course, Design Thinking For Business Inovation, 16

Creative strategies and methods to use during the process of designing.

Bachelor'S Degree, Design, 16 - 20

Bachelor'S Degree, Arts Science (Did Not Complete It)

Curso De Marketing Digital, Marketing