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Margaret Farrell Email & Phone Number
Customer Service and Retention Manager
at
Cox First Media
1 work email found
@coxohio.com
1 phone found area 937
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Service and Retention Manager
Location
Fairborn, Ohio, United States
Company size
Who is Margaret Farrell? Overview
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Quick answer
Margaret Farrell is listed as Customer Service and Retention Manager at Cox First Media, a company with 2 employees, based in Fairborn, Ohio, United States. AeroLeads shows a work email signal at coxohio.com, phone signal with area code 937, and a matched LinkedIn profile for Margaret Farrell.
Margaret Farrell previously worked as Customer Service & Retention Manager at Cox First Media and Quality Assurance Analyst at Cox Media Group Ohio. Margaret Farrell studied at Wright State University - Some College.
Company email context
Email format at Cox First Media
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{first_initial}{last}@coxohio.com
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Profile bio
About Margaret Farrell
Professional Instructional Designer with broad experience in all aspects of SAP, DTI, newspaper circulation, and customer service. Direct experience as an SAP Order to Cash analyst, trainer and consultant. Inbound Call Center professional with over 25+ years experience in Call Center/Customer Service.Experienced with Microsoft applications espcially Word, Excel, Outlook, Publisher, Project and Powerpoint, RWD Info-pak, Articulate e-Learning software, Snag-It and Campground Manager software.Also free-lance editor with several novels and novella's on my editing resume.Interested in remote work in the following areas: - instructional design and technical writing (training manuals) - free lance editing (copy, structural, etc) - campground management (as I will be traveling full time soon)Specialties: Call Center Management, technical training, campground management, free lance editing
Listed skills include Training, Copy Editing, Publishing, Editing, and 20 others.
Current workplace
Margaret Farrell's current company
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10 roles
Margaret Farrell work experience
A career timeline built from the work history available for this profile.
Customer Service & Retention Manager
Current
Cox First Media
Oversee a small group of Tier 2 Escalation Specialist and Retention agents as well as outside vendors for Tier 1 and Collection calls.
May 2019 - Present
Quality Assurance Analyst
Nov 2016 - Apr 2019
Call Center Lead / Trainer / Collections Supervisor
- Created, implemented and executed strategic retention initiatives to maintain home delivery circulation
- Created retention based reports and analysis and provided recommendations to best utilize acquisition resources
- Grew EZ Pay and long-term subscriptions through creative sales channels
- Managed retention call mix to maximize collections
- Interfaced with home delivery managers and customer service staff across newspapers to solve subscriber issues as a result of retention activities
- Managed and tracked expense budgets
Aug 2011 - Aug 2014
Customer Service / Collections / Trainer
Cox Media Group Ohio
- Responsible for all technical training of the Customer Service, Telemarketing and Retention teams of the Circulation Department
- Hired and trained new customer care associates
- Supervised daily activities of a 25 seat Call Center including evaluating, coaching and delivering performance improvement plans
- Forecasted call volume to ensure proper staffing
- Increased responsibility of inbound call center to include blended agents making retention/collection calls
- Played critical role in NOM project which created Newspaper Shared Services
Apr 2009 - Aug 2011
Instructional Design / E-Learning Consultant
Matrix Resources
- Developed training manuals and e-Learning courses. - Strategic Consulting, including training analysis, design, development, implementation and evaluation. - Instruction on SAP applications (Order to Cash, Procure to Pay, Hire to Retire, Record to Report, Payroll) for new implementations. - Delivered onsite and offsite classroom training as well as.
Sep 2006 - Aug 2009
Learning Practice Lead
Cox Newspapers
- Applied adult learning theory and techniques to organizational learning needs resulting from large scale business process reengineering and system implementations
- Delivered performance improvement solutions to Cox Newspapers SAP clients by conducting systems training
- Managed team of instructional designers and training delivery personnel
- Produced performance support tools including work instructions, job aids, etc.
May 2006 - May 2007
Sap Functional Analyst
Cox Newspapers, Inc
- Responsible for overseeing a functional team of 8-10 SAP Analysts
- Responsible for SAP configuration, system change support and documenting business process procedures for the media solution
- Responsible for creating monthly newsletter communications
- Responsible for the Training and Development plan for the Circulation Department
Sep 2000 - May 2006
Customer Service Technical Trainer
Sep 1998 - Sep 2000
Customer Service Manager
Sep 1989 - Sep 1998
1 education record
Margaret Farrell education
-
Wright State University - Some College
FAQ
Frequently asked questions about Margaret Farrell
Quick answers generated from the profile data available on this page.
What company does Margaret Farrell work for?
Margaret Farrell works for Cox First Media.
What is Margaret Farrell's role at Cox First Media?
Margaret Farrell is listed as Customer Service and Retention Manager at Cox First Media.
What is Margaret Farrell's email address?
AeroLeads has found 1 work email signal at @coxohio.com for Margaret Farrell at Cox First Media.
What is Margaret Farrell's phone number?
AeroLeads has found 1 phone signal(s) with area code 937 for Margaret Farrell at Cox First Media.
Where is Margaret Farrell based?
Margaret Farrell is based in Fairborn, Ohio, United States while working with Cox First Media.
What companies has Margaret Farrell worked for?
Margaret Farrell has worked for Cox First Media, Cox Media Group Ohio, Cox Ohio Publishing, Matrix Resources, and Cox Newspapers.
How can I contact Margaret Farrell?
You can use AeroLeads to view verified contact signals for Margaret Farrell at Cox First Media, including work email, phone, and LinkedIn data when available.
What schools did Margaret Farrell attend?
Margaret Farrell studied at Wright State University - Some College.
What skills is Margaret Farrell known for?
Margaret Farrell is listed with skills including Training, Copy Editing, Publishing, Editing, Proofreading, Management, Newspapers, and Social Networking.
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