Mohamed Ahmed Abdel Fattah Email & Phone Number

Cairo, Cairo Governorate, Eg

Egypt

Translating company vision into product requirements, prioritizing sprints, and maintaining backlog reducing delivery time by 30%.Empowering teams with strategic leadership & decision making achieving a 50% increase in efficiency.Forecasting challenges and blockers early that led to a 25% improvement in product quality and reduced rework cycles.Analyzing change impact on integrated systems, ensuring seamless coordination with product teams and alignment with business needs to achieve company key performance indicators (KPIs).Leading E2E go-to-market plans to successfully roll out products and hit the company growth goals.

Cairo, Egypt

Managed product development and collaborated with cross-functional teams to ensure alignment with business needs, resulting in a 40% reduction in development time.Contributed to the product vision, roadmap, and managed the user story backlog.Developed comprehensive product documentation to increase product adoption.Served as a consultant for any product changes for all business stakeholders.

Cairo, Egypt

Collaborated with internal stakeholders and customer success teams to optimize the digital wallet ecosystem, achieving a 40% improvement in customer satisfaction.Enhanced the product roadmaps to align with the company strategy that resulted in a quicker time-to-market for new features.Refined the products deliverables to facilitate the business scope and market trends.Evaluating new services and technologies to enhance all cross functional responsibilities.

Cairo, Egypt

Empowered client journeys through effective onboarding and timely issue resolution, driving a 20% increase in client retention rates through proactive support.Drove company adoption and made sure the clients get the full products value.Coordinated product design and development alignment with the client’s needs.Analyzed feedback and data to improve customer experience and achieve clients’ objectives.

Giza Governorate, Egypt

Supervised the implementing of product vision and technical requirements, achieving a 93% client satisfaction rate.Established the required business requirements ensuring compliance with regulatory frameworks.Executed the delivery and implementation plans according to the project scope.Tested and troubleshooted final system configurations.Onboarded end-users during and after the implementation process.

Cairo Governorate, Egypt

Headed the financial services support, led collaboration across teams to address issues promptly.Streamlined systems implementation and integration which resulted in improving operational efficiency by 60%.Overhauled the business priorities and strategies for providing enhancements and solutions.Instituted analysis of functional changes that impact the clients launch reducing time to market.Provided the necessary facilities and skills to monitor the products systems and identify any failure.

Cairo Governorate, Egypt

Provided technical support for the banking products on both staging and production environments.Worked to develop and review technical support activities and handling of integration activities.Delivered operations support coverage to address tickets/issues on time.Mentored internal teams about the banking products and digital wallets solutions.Facilitated the training and orientation of other staff and users.

Cairo, Egypt

Facilitated the banking digital wallet solutions.Ensured system availability by minimizing downtime through effective resolution and root cause analysis.Coordinated the communications with our partners to maintain maximum service availability.Resolved the production incidents with root cause analysis.Performed UAT and Sanity for the mobile applications according to the project’s specifications.

Cairo, Egypt

Onboarded 7 new clients, driving a 45% increase in project completion rate.Developed functional specifications tailored to client needs.Conducted project workshops and ongoing project management for assigned implementations.Contributed to the ongoing development of implementation methodologies and documentation.Implemented software on-site and assisted clients with software bugs and help desk support.

Egypt

Provided Freelance Web and Desktop development services including:WordPress websitesWordPress MaintenanceWordPress SecurityWoo-commerce shopsEgyptian Online Payments IntegrationASP.Net WebsitesC# Desktop AppsWindows desktop utilitiesStatic websites and landing pages

Egypt

Determined requirements by working with customers.Answered inquiries by clarifying desired information; researching, locating, and providing information.Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implement solutions; escalating unresolved problems.Fulfilled requests by clarifying desired information; completing transactions; forwarding requests.Sold additional services by recognizing opportunities to up-sell accounts; explaining new features.Kept equipment operational by following established procedures; reporting malfunctions.Enhanced organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Egypt

Developed ERP Solutions using C# and SQL Server technologies

Bachelor'S Degree, Computer Science, 8Th On Intake, Excellent Grade With Honours

Graduation Project, Excellent Grade: Designed and implemented Computer Based Guidance System to help broadcasters achieve a high-level.

Customer Success Manager Tech Fellowship

Understanding and reviewing the customer product journey. Effective understanding and engagement with the customers as a product expert..

Customer Success Management

Learning what customer success is and what it is not. Mastering the fundamental customer success principles and processes. Building great.

Operations Management And Supervision

Operational capabilities and different strategies to gain competitive advantage. Major operational problems and issues that confront.