Maria Fernanda Villalobos Email & Phone Number

Orchestrating seamless internal operations to optimize team performance and foster a culture of collaboration. Facilitating daily team meetings, strategizing workflow improvements, and implementing effective communication channels to ensure project milestones are met and objectives are achieved.

Ontario, Canada

• Manage Social Media Posts Scheduling and Content Creation.
• Successfully Qualify Leads daily.
• Appointment Setting.
• Promply Reply to Customers via email, text mess, age, and over the phone.
• Manage Sales reports.
• Follow up on outstanding orders with different vendors.

• Lead, guide and motivate team members.
• Responsible for client communication and team communication with senior leadership.
• Created strategies to improve team performance and client results.
• Created monthly and weekly reports to update the company and client about the account's performance.

Provided mentorship, support and guidance to new Sales Specialists.

Cold and Warm outreach in different social media platforms (Instagram, Facebook, and Email) Lead generation.Successfully qualified and booked over 50 High-Ticket leads.Successfully sold over 100 programs via chat.

• Manage A/R and General medical billing.
• Manage payment Information.
• Verify the eligibility of patients with different insurance companies
• Detailed customer service to patients through calls and email.

• Meet KYC requirements and efficiently apply them.
• Review alerts generated by the transaction monitoring system for money laundering, financing of terrorism, and other financial crimes.
• keep record and analysis of cases for suspicious operations, finding the origin and destination of the funds in a client's account.
• Discussing the results with the area manager to make a recommendation on whether or not a Suspicious Activity Report should be filled.

• Create analysis of claims for unrecognised credit/debit card operations.
• Generate detailed reports in the event of fraud for claimed transactions.
• Claims resolutions for failures in MDS POS devices with debit cards.
• Refund claimed amounts by customers if applicable, following the guidelines and regulations of the Superintendency of the Banking sector.
• Perform payment releases held on savings and checking accounts.
• Manage reports with extensive data on different spreadsheets.

• Manage A/R and General medical billing.
• Verify the eligibility of patients with different insurance companies
• Perform the review, correction, and delivery of claims and appeals to the designated insurance companies.

• Provide personalised information for each English course adjusting to the customer needs.
• Answer calls and emails.

Bachelor Of Business Administration - Bba, Major In Banking And Insurance

Workshop On Prevention Of Money Laundering And Terrorism Financing, 2018

Workshop On Prevention Of Occupational Incidents And Accidents.

Associate'S Degree, Administrative Assistant

Bilingual, English