Mafi Thakur Email & Phone Number

Delhi, India

Gurugram, Haryana, India

Category Management: (Business Analyst)- Driving stakeholder management, internal optimization, and data-driven processes.• Co-led brand partnerships, onboarding multiple financial products to expand offerings and enhance customer experience.• Implemented customer strategies through outreach campaigns.• Led a credit card team, ensuring high levels of customer satisfaction and consistently meeting performance targets.• Attended meetings with bankers and top management to drive business growth.• Trained and onboarded new team members, ensuring a smooth transition and maintaining high-quality standards.

Gurugram, Haryana, India

*Client Relationship Management:• Develop and maintain long-term relationships with high-value clients.• Understand the needs, goals, and preferences of clients and tailor services accordingly.• Serve as the primary point of contact between the company and the client.• Identify growth opportunities and drive revenue.• Stay updated on products and educate clients.• Resolve client issues effectively & Deliver performance reports to clients.• Mentor team members.• Network to generate referrals.• Achieve client retention and revenue goals.

Gurugram, Haryana, India

*Loan Origination - • Loan Origination: Coordinate with banks for personal loan processes, policy updates, and T&Cs.• Client Interaction: Gather necessary information and documentation from clients for loan applications.• Application Review: Ensure loan applications are complete and accurate.• Credit Analysis: Assess applicants' creditworthiness based on credit history, income, and debt.• Market Knowledge: Stay updated on industry trends, lending regulations, and best practices.• Client Relations: Build and maintain positive client relationships throughout the loan lifecycle.• Problem Solving: Resolve issues during the loan application and approval process.

Gurugram, Haryana, India

• Customer Relations: Build and maintain client relationships by understanding their financial needs and guiding them through the loan process.• Loan Origination: Coordinate with banks and NBFCs to gather necessary financial information and documentation, including reviewing business plans and credit reports.• Credit Analysis: Assess the creditworthiness of applicants by evaluating financial statements, credit history, and relevant metrics.• Risk Assessment: Evaluate risks associated with loan applications, considering market conditions, industry trends, and repayment ability.• Loan Structuring: Determine appropriate loan structures, including amounts, interest rates, repayment terms, and collateral requirements.• Customer Education: Educate borrowers on loan terms, repayment schedules, interest rates, and any associated covenants or restrictions.• Continuous Learning: Stay updated on industry trends, lending practices, and financial products to provide optimal service and maintain competitiveness.• Customer Service: Provide excellent customer service throughout and beyond the loan process, promptly addressing inquiries and concerns.

Gurugram, Haryana, India

Customer Acquisition: Identify and acquire new business loan customers through prospecting, lead generation, and pipeline building.• Customer Relationship Management: Maintain strong relationships with existing clients for repeat business and referrals, ensuring excellent customer service.• Product Knowledge: Understand business loan products and services from multiple banks and NBFCs.• Needs Assessment: Assess clients' financial situations, business goals, creditworthiness, and relevant documents before recommending loan products.• Customized Solutions: Tailor loan solutions based on client needs, including loan types, bank options, repayment terms, and interest rates.• Sales Targets: Meet or exceed sales targets to contribute to organizational success.• Market Research: Stay updated on industry trends, competitive products, and market conditions.• Feedback and Reporting: Provide regular feedback on market trends and customer needs to help refine loan offerings.• Cross-Selling: Identify opportunities to cross-sell additional financial products and services.• Customer Education: Educate clients on the loan application process, repayment terms, and responsible borrowing.

Master Of Business Administration - Mba, Marketing

Bachelor Of Business Administration - Bba, Finance And Financial Management Services

12Th, Economics

10Th