- Spearheaded the design & automation of 10+ workflows using ZOHO ONE & APIs, significantly streamlining operations & improving sales force efficiency by 25%.- Developed scalable CRM solutions, expanding system capacity for multi-user, cross-border operations, enhancing global engagement.- Enhanced system performance by 30% through collaboration with development teams, optimising Python code on AWS platforms.- Drove a 40% increase in user engagement by leading the development & optimisation of next-generation platforms.- Led API integrations with cross-functional teams, improving operational efficiency by 20% & aligning technical solutions with business objectives.

- I drove significant sales growth & customer satisfaction by delivering tailored IT product solutions, leveraging technical expertise to address customer needs, & utilising data-driven strategies to enhance operational efficiency.- Increased IT product sales by 20% through personalised product recommendations based on customer needs, improving overall sales metrics.- Achieved a 15% improvement in customer satisfaction scores by delivering exceptional service & resolving technical queries with a 95% first-contact resolution rate.- Consistently met & exceeded sales targets through effective communication & data analysis to align product offerings with market demands.- Enhanced team efficiency by conducting detailed product performance analysis, improving sales strategies, & identifying trends in consumer preferences.- Improved team performance by 15% by providing training on IT product knowledge & data analysis techniques, ensuring better customer engagement.- Employed CRM systems to track customer interactions & analyse engagement, resulting in a 10% increase in customer retention through personalized follow-ups & targeted offers.

- Led the Automatic Data Quality Improvement project, significantly reducing data redundancy by 30% & enhancing the data quality for advanced language model training.- Achieved a 25% improvement in data privacy compliance by implementing advanced PII detection processes across datasets.- Ensured 95% data coverage through effective data distribution balancing, optimising machine learning model training with comprehensive representation of all subjects.- Designed & managed scalable train/test datasets, improving the validation accuracy of models by 20% & ensuring the robustness of multiple data analysis experiments.- Applied machine learning algorithms, improving model accuracy by 15% & optimising processing efficiency by 10% through advanced techniques.- Conducted thorough investigations using Drift & Anomaly Detection algorithms for time-series data analysis, enhancing problem-solving strategies, including addressing the Travelling Salesman Problem.- Developed & deployed similarity computing techniques, reducing document duplication & accelerating data processing speeds by 25%.

- Played a crucial role in optimising data workflows for the GPT model, leading to a 20% improvement in accuracy & a 15% reduction in processing time, thereby enhancing overall system performance.- Implemented comprehensive data cleaning & preprocessing techniques using Python & HTML, ensuring high-quality datasets & achieving a 15% increase in model performance.- Enhanced reliability & efficiency by automating the model training process on a Linux-based server, which resulted in reduced training time & maximised resource utilisation.- Facilitated communication among project stakeholders by coordinating meetings & conferences, improving project alignment & fostering teamwork.- Developed & implemented robust data preprocessing workflows, contributing to a 10% enhancement in model input accuracy & ensuring comprehensive data representation.

- Ensured compliance with national regulations for over 500KW PV plants, meticulously maintaining records in Salesforce.- Designed and optimised Single Line Diagrams (SLDs) using AutoCAD and Visio for complex electrical infrastructures.- Conducted comprehensive data analysis to identify inefficiencies, trends, and areas for improvement.- Developed and presented data-driven insights and actionable recommendations to senior management, enhancing decision-making. Automated data collection and reporting processes, reducing manual work by 30%.- Collaborated with cross-functional teams to implement process improvements, increasing operational efficiency by 15%.- Utilised SQL and Excel for data extraction, manipulation, and visualisation, supporting various business intelligence initiatives.