Mark Freed Email & Phone Number

Salem, Or, Us

Responsible to lead the efforts of the Office of Information Services (shared IT service for OR's DHS and OHA) in the maturation, modernization and implementation of a new ITSM platform (Ivanti).Provide strategic, tactical and operational consultation regarding the continual improvement of ITSM practices to include, but not limited to, Incident, Problem, Change, Release, Event, Knowledge, Asset, Configuration, Request, Service Offering Catalog, Self-Service Portal Management and the continual improvement efforts for these practices.

Salem, Or, Us

Responsible to lead the efforts of the Office of Information Services (shared IT service for OR's DHS and OHA) Service Management, including teams to lead the enterprises processes for Event Management, Incident Management, Problem Management, Access Management, Change Management, and Configuration Management.

Salem, Or, Us

On Loan from Office of Information Services (OIS) to the Oregon State Data Center (DCS) responsible to lead a project team in the modernization effort and implementation of a new integrated ITSM platform (Ivanti). The initial implementation included these practices, Incident, Problem, Change, Release, Event, Knowledge, Request, Asset, Self-Service Portal, Service Offering Catalog, Report and Dashboard Management.

Salem, Or, Us

In an interim position Responsible to strategically lead the Office of Information Services service support areas of the service desk, 3 regional field service areas, PC Lifecycle, and enterprise services (ID and Access, Change, Incident, Problem, Configuration and Event Management).

Salem, Or, Us

Lead a team of Infrastructure Specialists to maintain the operational ability of OHA and DHS IT systems.

Salem, Or, Us

Lead and manage various teams of professionals to provide procurement and contracting service projects facilitating the needs of multiple state agencies from a best value, customer-centric viewpoint. Lead the Construction/Facilities, Travel/Hospitality and Vehicle/Transportation procurement teams as well as the Procurement Training Team through assignment and evaluation of professional staff, program evaluation, project scheduling and management, regulatory and statutory compliance, development of long and short range goals, development of processes and procedures, and creating, reviewing and analyzing statistical and analytical reports. Lead cross functional/agency teams to analyze business and policy challenges, create, recommend and implement solutions. As part of the management team, participate in development of program rules and policies, rate schedules and community outreach.ACCOMPLISHMENTS: • Created detailed analytical reports for a statewide program, combining a number of best practices and introducing funnel metrics to the analysis providing a clearer picture of the challenges needing addressing to track the actual effect of the program. • Lead the Training Team through research, planning, evaluation and replacement of an antiquated testing system to a new SAS testing system, that has more functionality and analytics that resulted in a 66% cost savings per year. • Formed a collaborative of internal and external communication resources that provides a departmental conduit for cohesive voice and branding. • Set-up and administered a secured web site working with Multnomah County and other State offices for sharing of information between offices working with disadvantaged businesses.

Responsible for operations, human resources, technology systems, accounting, budget preparation, customer service, policy and procedures development, developing program rules and policies, project scheduling and management, creating multi-company private and public collaborative consortiums, assignment and assessment of contract professionals, development of long and short term goals and plans, purchasing, facilities, maintenance, regulatory and statutory compliance, program evaluation, process improvement, community outreach, business development, systems integration, product pricing, and marketing for a mobile technology and software company focused on making the technology easy in the classroom.ACCOMPLISHMENTS: • Provided leadership and organizational development to set-up and begin operations of a new technology company with a mission to “Make mobile technology easy in the classroom.” • Created a consortium of two colleges, a non-profit company and several school districts to do educational research on mobile pedagogies to be funded by Department of Education grants. • Developed a scalable human resources department including information systems, policies and procedures enabling the hiring and managing of employees. • Planned, designed and created a scalable framework for IT implementation of mobile educational resources.

Salem, Oregon, Us

Responsible for all administrative operations, human resources, program evaluation, accounting, budget preparation, customer service, policy and procedures development, development of program rules and policies, project scheduling, development of long and short range goals and plans, assignment and evaluation of professional staff contractors, purchasing, facilities, maintenance, regulatory and statutory compliance, community outreach and as part of the senior management team contributed to business development, systems integration, product pricing, creating, reviewing and analyzing statistical and analytical reports, inventory and marketing for an e-commerce textbook company.ACCOMPLISHMENTS: • Provided leadership and organizational development to provide growth in sales from $2 million to $34 million in 7 years. • Evaluated, planned, developed, deployed and provided ongoing leadership of strategic and tactical strategies implemented through multiple inter-departmental projects. • Researched, planned, coordinated and launched two sub brand e-channels, one new e-commerce business venture and a Human Resources Information System (HRIS). • Lead the implementation of a conveyor system to increase the efficiency of shipping by 25%, completed without any shutdown of work.

Costa Mesa, Ca, Us

Responsible for profit and loss, program evaluation, regulatory and statutory compliance, for administrative review and approval of all purchases, travel and expenditures, customer service, project scheduling and management, assignment and assessment of professional contract staff, policy and procedure development, program rules and policies development, computer systems management, software development and maintenance, creating, reviewing and analyzing statistical and analytical reports, process improvement, development of short and long term goals and plans, project proposals, advertising, public relations, human resources, in-house training, accounting procedures, budget preparation, cash and asset control; and inventory management for an institutionally operated college bookstore with $8 million gross sales per year. ACCOMPLISHMENTS: • Conducted a comprehensive organizational culture revision improving inter-departmental work flow and communication leading to a significant improvement in overall customer service resulting in a 31% increase in gross sales in two years. • Reallocated existing fixtures to modernize the customer service and checkout system creating a friendlier environment and improving the flow of traffic including a 25% increase in the number of students through the checkout lines per hour. • Designed and programmed an HRIS in FileMaker Pro resulted in more employees cross training and earning promotions. • Coordinated a redesign of the bookstore web site and e-commerce marketing plan resulting in an increase of on-line orders by 230%. • Developed, wrote, filmed, and edited a bookstore orientation video that resulted in fewer returned books and more timely returns.

Promoted from the Bookstore Manager's Position and responsible for profit and loss, program evaluation, regulatory and statutory compliance, for administrative review and approval of all purchases, travel and expenditures, budget preparation, customer service, development of short and long term goals and plans, project scheduling, policy and procedure development, process improvement, development of program rules and policies, computer systems management, software development and maintenance, project proposals, assignment and review of contract professional staff, advertising, public relations, human resources, in-house training, accounting procedures, cash and asset control; creating, reviewing and analyzing statistical and analytical reports, and inventory management for an institutionally operated college bookstore.ACCOMPLISHMENTS: • Reallocated resources to provide increased and improved customer services resulting in a 28% growth in net revenues over a five year period. • Developed relational and non-relational databases to perform and track business routines, improving the efficiency of the overall operation by approximately 150%. • Redesigned, coordinated and implemented a minor remodeling of the Bookstore, utilizing only on hand assets whereby improving traffic flow by 100% and created a customer friendly environment. • Created an integrated partnership campaign causing a pro-active and productive public relations image to our faculty, students, staff and community. • Developed and created the Original Web Pages for New Mexico Junior College and the Bookstore Web Site including a complete e-commerce solution; noted as the first fully functional e-commerce collegiate site in New Mexico and 71st in the United States. • Presented Management and Computer Related Seminars at National Association of College Stores Annual Meetings and New Mexico College Bookstore Association Annual Meetings.

SPECIAL ASSIGNMENT: While still responsible for Bookstore Operations, additionally responsible for project management and implement ion of marketing campaigns, strategies, intra-company communications and announcements. Plan, oversee and approve all marketing material and operations, and act as a liaison between the college and the community and media sources.ACCOMPLISHMENTS: • Coordinated with the Computer Center to create and implement an electronic distribution list to increase the overall on and off campus communication. • Created a coordinated campaign ensuring a unified vision and message to the public in all media sources assisting in creating a record high enrollment. • Planned and developed a database to issue all press releases and to track dissemination of public relations information. • Coordinated the production of numerous news radio advertisements and a television commercial.

While still responsible for Bookstore Operations, additionally responsible for administrative review and approval of all purchases, travel and grant expenditures for regulatory and statutory compliance for a budget of approximately 17 million dollars annually; oversee and conduct all portions of the Invitation to Bid Process; administer the College’s Physical Inventory Program for assets in excess of 30 million dollars.ACCOMPLISHMENTS: • While Coordinator of Purchasing, our records where noted by an independent audit firm of being one the “best sets of records” they had seen, with no discrepancies or comments noted by the auditors. • Developed databases for tracking the bid process and purchase orders. • Redesigned Grant Reporting Forms into Excel spreadsheets, minimizing reporting errors and decreasing processing time.

Responsible for the day to day operation including profit & loss, budget preparation, development of short and long term goals and plans, project scheduling, policy and procedure development, development of program rules and policies, training course development, project proposals, program evaluation, government contracts, assign and evaluate work of contract professionals, advertising, public relations and in-house and customer training, in a privately owned safety and training consulting organization. ACCOMPLISHMENTS • Researched, wrote and coordinated the completion of a governmental contract resulting in a half a million dollar plus award involving at least 2 governments. • Reorganized HazMat training to encompass a wider variety of applicability and hands-on activities resulting in overall improved test scores and end of course critiques. • Created a training data base for documentation and generation of wall and wallet certificates reducing the production time by one-third. • Researched and wrote a variety of compliance policies, procedures and employee handbooks for use by Southwest Safety Specialists and third party companies, resulting in an improved overall appreciation of safety by the affected employees. • Organized and implemented a logistics system for the purchase and distribution of equipment and supplies to customer and company operations resulting in a 50% time savings. • Developed an integrated public relations campaign which directly contributed to doubling net receivables in a three month period of time. • Designed and instituted a planning and scheduling system which improved overall company time efficiency by 25%.

Working under direction, in a field office, responsible to provide safety consultation, enforcement and expertise to employers. Implement safety provisions of New Mexico Workers’ Compensation Act and Occupational Disease Disablement Law. Develop and assist in implementation of specifically designed safety programs, conduct safety training and educational assistance throughout the State of New Mexico.ACCOMPLISHMENTS: • Researched and developed text for the New Mexico Accident Prevention Guide. • Designed and generated a public safety program presentation, to be used by all field offices, at a savings of approximately 4,500 dollars. • Created a Safety Evaluation Check-list and in-depth Audit System that will reduce evaluation time by 30 percent. • Wrote short articles on various safety topics that were published by the N.M. Workers’ Compensation Administration.

Performed publci speaking, training and consulting on the effects of radiation exposure, hazards and emergency protocols.

Washington, Dc, Us

In a position normally held by a commissioned officer, responsible to manage a division of technicians in maintenance and monitoring of reactor and steam plant chemistry. Review work of professionals such as scientists and engineers. Administer stowage and handling of radioactive material and a radiation exposure controls program and be available for public relations. Coordinate qualification goals, seminars, training exercises ts and participate in community activities as part of a public relations campaign. Instruct officer and enlisted students on the theory and operation of Naval Nuclear Power Plants, in the areas of mechanical operations, chemistry and radiological controls.ACCOMPLISHMENTS: • Developed and implemented a Chemistry and Radiological Controls Audit and Evaluation Program improving performance 50 percent while saving 12 man-hours per week. • Supervised the establishment of a Health Physics Laboratory in two days that was noted by an external audit as “best on the East Coast”. • Developed and managed a system quickly identifying problem students (<2.5 GPA) and assisting in their qualification with averages in excess of 3.0. • Organized and supervised a complex instrumentation alignment test program completed 200 Man-hours early and adopted as standard operating procedure. • Reconstructed the ship’s training, testing and drill programs directly contributing to a grade of “Excellent” in Chemistry and Radiological Controls and “Above Average” Overall from previous grades of “Below Average” in six months.

Bachelor Of Science, Environmental Science, Environmental Studies

Certificate, Cadd, Commercial Computer Assisted Drafting And Design

Advanced Chemistry & Radiological Controls

Professional Qualification In Project Managment, Radiological Controls / Project Managment

Qualified, Nuclear Mechanical Operations, Chemsitry & Radiological Controls