Maftei Alexandru Email & Phone Number

Bucharest, Romania

Bucharest, Romania

▪ Install and configure the equipment and software so that it meets the optimal operating standard.▪ Provide the first level of technical support for company employees so that the IT infrastructuresupports the smooth running of their business.▪ Diagnostic and fix hardware and software issues of the equipment and applications used in thecompany.▪ Report HQ Helpdesk the technical issues of equipment and applications that can not be resolvedlocally and seeks to resolve requests in the best possible time.▪ Test applications and / or new features developed by the HQ programming department andproviding detailed reports on the fulfillment of required specifications to be developed so that newdevelopments are implemented in a shorter time and respond exactly to the needs addressed.▪ Maintain the inventory of IT assets in the company's patrimony updated.▪ Provide, on request, reports on the IT assets under its supervision so that it can record completeand correct details of the name of the good, date of manufacture, other technical aspects, etc.▪ Working with platforms as JIRA , B2B ( eCom ) , AD, File Share , Microsoft exchange, Help Desk ticketing platform, JD Eduards and CRM.▪ Skills used and improved Microsoft (operating systems, Microsoft Office, VMware, software quality assurance, AD, Microsoft exchange).Help Desk computer hardware : installation, diagnostics and troubleshooting; computer networking; backup & recovery systems; cloning and migration of OS.Help Desk computer software : installation, diagnostics and troubleshooting; ERP technical support; creating or modifying access rights.Business Annalist : testing (application , functions and reports); Analyzing needs for development or improvement and create specification for them.

Bucharest, Romania

▪Providing technical support over the phone to all IT users , via remote connection and onsite.▪Handling incoming incidents via e-mail or ticketing promptly and effectively.▪Diagnosing and resolving a wide range of technical issues.▪Responsible for hardware and software installation.▪Responsible for maintenance and repair.▪Performing routine audits of systems and software.▪Developing & maintaining the company IT systems, software and databases.▪Recommending and implementing improvements and efficiencies.▪Reporting to the IT Director & Chief Executive.▪Having excellent time management and confidentiality .▪Procurement of IT hardware, software and maintenance products & services.▪Monitoring and maintenance of networks (event viewer, firewall log, antivirus, windows update, and so on)

Bucharest, Romania

▪Identifying and solving problems in the shortest time possible.▪Computer systems configuration (hardware and software).▪Setup networking systems (router, wifi router and access point).▪Maintenance of computer systems used.▪▪I have dealt with hardware & software inventory of equipment, respectively licenses.▪We have ensured the continued safety of the network and solve immediately in the event of blockages▪We reduced the number of complaints by resolving the problems quick and smooth.

Bucharest, Romania

▪Computer systems configuration (hardware and software).▪Computer maintenance and repair.▪Solving problems in the shortest time possible.▪I have dealt with hardware & software inventory of equipment, respectively licenses.▪Setup networking systems .▪Internet network maintenance.▪We have ensured the continued safety of the network and solve immediately in the event of blockages▪Basic accounting.

Banking & Finance

High School, Rolling Stock For Rail Transport, Certificate In Transport Technician