Support the team in exceeding client level SLAs regarding Tuition Reimbursement. Ensure FAFSA completion and up-to-date training is provided. Manage student interactions to ensure that they are receiving the highest level of support, and understanding of their educational benefits. Create an inclusive and efficient department that continues to grow and progress.

Manage the recruitment efforts for scholarship recipients. Design, create, and implement a plan of action to target specific schools in low enrollment areas. Create intentional recruitment calendar and work with recruitment team to pull yearly data. Work with leadership to discuss upcoming recruitment events, implement changes to program plans, and get all staff, including leadership on board with yearly goals. Set regular meetings with partners to discuss student demographics and how OMD can better collaborate with community-based organizations on and off the campuses. Provide supervisors of campus staff with monthly goals and progress to completion. Facilitate High School workshops to engage students and help them complete scholarship, college and FAFSA applications. Work with leadership to analyze recruitment efforts simplify intake process.

Play an integral role within the Financial Aid office by adding leadership and support to student-facing advisors. Track yearly and semester progress of student enrollment, FAFSA completions, and provide analytical data to college leadership. Administer all federal, state, and institutional financial aid programs. Implement internal auditing processes to promote safe and compliant processing of federal funding. Monitor and interpret all federal and state financial aid regulations on a continual basis and advise counterparts on legislative changes and potential impacts to student aid. Collaborate with various departments within the college ensure student financial aid eligibility is not impacted by new changes to policy or procedures. Meet weekly with the college enrollment team to discuss monthly goals and the implementation of new programs to increase our student population. Work closely with local community-based organizations to offer students financial assistance workshops, such as first-time homebuyer programs, value of credit reports and scores, and create financial empowerment events. ACHIEVEMENTS Teamed up with Wright College Recruiters to offer FAFSA completion workshops at local high schools. Created a goal to offer over 40 workshops in the first academic year and increase the number of partnerships with local high schools and community organizationsCreated the first standard operating procedures manual for the financial aid advisors to follow and refer to as additional training and supportCoordinated with associates deans and other staff to offer new in-school financial literacy workshops to provide students with more information pertaining to the FAFSA process, satisfactory academic progress, and scholarship information specifically selected for our undocumented student populationWorking with local community organizations to build relationships and offer students a more diverse amount of free financial resources

As supervisor of the Financial Aid office I report to both our Associate Director and Director of Financial Aid. I assist with training and development of advisors and I offer guidance with accepting loan requests from students. Additionally, I review verification documents to ensure they are collected and processed accurately and I work with processing R2T4 calculations. From time to time I also assist students who have escalated matters that need to be addressed immediately. My goal is to continue serving students and ensure that our team receives the maximum amount of training they need when handling student files.

Review and update awards for R2T4 calculations Award and review files collected for student loan requests Trained to award and package Title IV funding Collect documentation and complete verification on the spot when necessary Trained to discuss balances and explain refunds to students and parents Offer solutions to students who may be in default or have overpayments Meet with students to resolve any outstanding award questions or FAFSA completion Offer guidance and discussion to students and staff when inquiring about loan eligibility Developed handouts for students who have struggled to understand their new portal Trained to troubleshoot and discover issues pertaining to incomplete / missing disbursements

• Knowledge of Title IV for the purpose of awarding and explaining eligibility to students • Trained on military benefits to properly assess students and eligibility • Trained on tuition assistance and knowledge of GI-Bill disbursements along with payments• Provide current/up-to-date financial aid counseling to perspective and continuing students• Extensive knowledge of awarding and packaging Title IV along with Military funding• Knowledge of regulations related to the Veteran Affairs and the Department of Education• Trained to review ledgers to ensure students have paid off prior balances for prior academic years• Offer solutions to students who may be in default or have overpayments • Met with students to resolve any outstanding awarding questions• Help roll out updated changes and phase out older processes within financial aid department

• Worked under the direction of both the Marketing and Sales Director• Used Strata software to order and audit media and invoices• Created marketing strategies for different market sectors• Managed media buying for print ads, radio and broadcast television• Worked with Call Center to ensure all calls were tracked and employees were aware of promotions• Trained interns and directed internal teams to work on projects• Managed weekend shows and events and scheduled weekend staffing• Created sales/marketing reports for quarterly recaps and end of year reviews• Managed all marketing spend and advertising for the city of Rockford and Milwaukee• Collaborated with outside vendors to negotiate price, create urgency and delivered timely results• Headed company website and worked with outside vender to launch new site• PPC and SEO training for Google analytics and Yahoo search engine