Magali Bernardele Email & Phone Number

Londres, Inglaterra, Reino Unido

Londres, Inglaterra, Reino Unido

Guildford, Reino Unido

Argentina

Boutique hotel chain in Argentina and Uruguay. I worked across sales & marketing, operations and general management.Marketing • Maximised limited marketing budget by adopting high-profile celebrity-endorsement strategy that raised profile of the group on social media.• Researched, targeted and closed deals with influencer brands – personally negotiating with clients including Adidas and Unilever to choose the hotels as venues for new product launches.• Built on this strategy, positioning the hotel as venue of choice for social and corporate events.• Devised new customer ‘experience’ packages around central events eg vineyard and olive harvesting. • Focused on close follow-up of dedicated clients, reinforcing the bespoke, ‘luxury’ experience.Sales• Doubled revenue for one hotel by adapting pricing strategy to optimise occupancy, taking it from a loss-making position.Team leadership• Managed three different teams (total ca. 30) across three sites – spanning front-of-house, food & beverage, operations.Operations & Project Management• Part of the project team to work on the planning and development of a new port attached to one of the coastal hotels – my role was to manage the launch events. • Led the development and launch of a new corporate website – for which I sought and introduced new back-office software that radically reduced the problem of overbooking and better take-up of previously low-selling dates.• Introduced rigorous supply side processes – streamlined the procurement process, resulting in a cost saving.

Argentina

Supplier of rail tickets/packages across Europe for non-European customers. I worked in the Latin America Support Centre team.• Engaged in both B2C and B2B sales, advising and selling to individuals and travel agencies. • Handled international orders and bookings – at a rate of circa 50 orders per day.• Trained travel agencies on rail travel products eg Interrail, Eurail passes. • Achieved top LATAM sales position within 6 months.

Argentina

Provider of concierge services to corporate and premium membership clients. I arranged luxury travel packages for clients.• Curated tailored, high-end travel packages and bespoke experiences for clients, including tickets, ad hoc events, hotels, itinerary planning.• Provided high-touch, personalised client service, building relationships with dedicated high-net-worth client base.• Developed in-depth knowledge of luxury (travel and lifestyle) brand positioning.

Master Of Business Administration - Mba

Degree On Tourism And Hotel Management, Tourism And Travel Services Management

6 Months Student Exchange Program, Languages

International Baccalaureate, Spanish; English, Social Anthropology, Maths, French, Biology

National Baccalaureate Specialized In Science And Languages.