Magali Soum Email and Phone Number
My life's motto is "Keep it real."Born in France to French expatriates, I can confidently say that I am forever a gypsy at heart. As a child of expatriates, moving frequently from place to place, I learned to embrace change from a very young age. Today, I am grateful for this experience, as it has shaped my perspective and played a significant role in the success of my career.Countries I have travelled to: France, Germany, Italy, Spain, Switzerland, Malawi, South Africa, Namibia, Australia, England, the United States, Canada, Rwanda, Uganda, Singapore, the Philippines, Malaysia, Thailand, Israel...My career: I have spent most of my professional life working with international companies and offshore organizations in locations such as Amsterdam, Paris, New York, Australia, and South Africa. These diverse environments have given me the privilege of collaborating with people from a wide range of cultures, truly experiencing the power of diversity.Throughout my career, my primary role has been as a Team Leader. Leading teams to deliver results through others is my greatest passion and drive.Culture and people are my ultimate passions. I am dedicated to helping others reach their full potential and empowering individuals to bring their whole selves to the table—whether at work or within my community.I do not tolerate pushy behavior or bullying. However, if you're kind and respectful, I will go out of my way to support you.I have had the privilege of working on various high-impact projects, including:-Global Financial & Business Controls Alignment – Shell GCSC-Global Risk Management System Implementation – Shell Oil & Gas-Design and Rollout of Insurance Claim Process/Systems – Tray InternationalAchievement: I am particularly proud of winning the Team Leader award multiple times throughout my career.
Rising Tide Financial Services
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Operations ManagerRising Tide Financial Services Apr 2021 - PresentAustralia
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Operations ManagerWealth Enhancers Sep 2019 - Apr 2021AustraliaManaging AFSL, Compliance, Audits, PI RenewalOnboarding and Implementation Setting up, managing and reporting QA, KPI's & SLA'sNew client agreementsAll finance duties, fee set up, reimbursements, tax, forecasting and reporting.Payroll, performance reviews, recruitment and onboarding new staff members.Relationship Management with all providers Automations, processes, training and sweet process
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Gladiator - Account ManagerWealth Enhancers Jul 2017 - Sep 2019Onboarding of new members, Implementation of advice, Member administration (forms, setup of accounts, change of address, investments, cash flow, super where applicable), Responding to member queries, Coaching prep (outstanding items, reports, agenda, bookings)Management of internal administration systems, including setup of new members, file notes, and keeping member data up to date (software, trackers, etc). Database managementFollow-ups with providers during implementation book… Show more Onboarding of new members, Implementation of advice, Member administration (forms, setup of accounts, change of address, investments, cash flow, super where applicable), Responding to member queries, Coaching prep (outstanding items, reports, agenda, bookings)Management of internal administration systems, including setup of new members, file notes, and keeping member data up to date (software, trackers, etc). Database managementFollow-ups with providers during implementation book meetings and manage general enquiries received Show less
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Business Assurance AdvisorShell Aug 2013 - Mar 2016Cape Town Area, South AfricaSetting up and ensuring the successful role out of the yearly Commercial Fleet Assurance Plan. Supporting and strengthening finance collaboration across various projects. Drive a robust design and operational control framework for Commercial Fleet globally.Role out and implement the due diligence tool across the organization. Set up and ensure the bi-annual Commercial Fleet Business Assurance Webcasts.Act as Trade Control Focal for both the B2B and B2C organization. Monitoring and… Show more Setting up and ensuring the successful role out of the yearly Commercial Fleet Assurance Plan. Supporting and strengthening finance collaboration across various projects. Drive a robust design and operational control framework for Commercial Fleet globally.Role out and implement the due diligence tool across the organization. Set up and ensure the bi-annual Commercial Fleet Business Assurance Webcasts.Act as Trade Control Focal for both the B2B and B2C organization. Monitoring and report on Trade Control Screening. Show less -
Controls & Billing Team LeadShell May 2012 - Aug 2013Cape Town Area, South AfricaLead a team of 20; 14 Control Analysts & 6 Billing Specialists for the Belgium, Netherlands, France, Luxembourg and South Africa B2B and B2C business. Manage overall E2E Billing and batch processing. Manage control framework, ensuring daily controls are concluded as per the control operating procedure. Maintain a good rapport with internal stakeholders across the business. Report on KPI's.
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Back Office Operations ManagerShell Aug 2010 - Apr 2012Cape Town Area, South AfricaSupervise the daily performance of the CMD Analysts and Billing Analysts to ensure SLA is met. Create a customer-focused culture within the Back Office Team. Ensure staff are properly trained and equipped with the right tools to effectively perform activities. Performance Management. Analyse Customer Data Quality. Manage workload balance of daily tasks. Participate in recruitment and training of analysts.
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Front Office Team Lead BeluxShell Jan 2009 - Jul 2010Cape Town Area, South AfricaLead the Customer Service Team for Belgium, Netherlands and Luxembourg. Administer customer care services. Conduct quality call monitoring. Ensure all complaints are resolved within SLA. Performance assessment and performance management. Participate in recruitment and training of front office staff.
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Tray International Claims ManagerAgs Worldwide Movers Sep 2007 - Dec 2008Cape Town Area, South AfricaManage a team of 20 to 25 Claims Administrators. Ensure all customer claims are correctly dealt with and in accordance with company regulations . Maintain the insurance claim files, review such files and ensure that payments have been completed and are correct. Follow up on any and all issues related to the insurance claims and direct such issues to pertinent parties when necessary to have them resolved by those individuals. Performance management and reporting. -
Admin And Accommodation ManagerEf International Language Centers For Professionals Jan 2006 - Jun 2007Cape Town Area, South AfricaWelcoming students to the EF school and ensure high level of customer service and student satisfaction. Manage the Front Office. Respond to student queries and assist with student welfare issues. Provide information regarding activities and excursions. Lead certain weekend excursions and activities. Provide admin support. Host family recruitment and retention. Allocate students to host families. Carry out host family visits. Responsible for student welfare and customer care -
Purchase Ledger CoordinatorHogan Lovells Bstl Apr 2001 - Jun 2006Paris Area, FranceResponsible for receiving, checking and coding supplier invoices against purchase order numbers prior to authorization . Reconcile supplier statements and dealing with supplier queries. Ensuring all invoices are processed and entered in a timely manner. Process staff expenses. Complete month end reconciliations of bank and control accounts -
Regional Operations ManagerAfrican Bank 1996 - 2001Cape Town Area, South AfricaRecruit new staff for various mobile sales offices in the country.Performance management.Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions; Implement production, productivity, quality, and customer-service standards.Perform ad-hoc internal audits, identify trendsEstablish sales objectives by creating a sales plan and quota for districts in support of national objectives.Maintain and expand customer baseIdentifying new… Show more Recruit new staff for various mobile sales offices in the country.Performance management.Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions; Implement production, productivity, quality, and customer-service standards.Perform ad-hoc internal audits, identify trendsEstablish sales objectives by creating a sales plan and quota for districts in support of national objectives.Maintain and expand customer baseIdentifying new customer opportunities. Show less
Magali Soum Skills
Frequently Asked Questions about Magali Soum
What company does Magali Soum work for?
Magali Soum works for Rising Tide Financial Services
What is Magali Soum's role at the current company?
Magali Soum's current role is Operations Manager Championing Team Culture, Works from anywhere.
What schools did Magali Soum attend?
Magali Soum attended Damelin.
What are some of Magali Soum's interests?
Magali Soum has interest in Children.
What skills is Magali Soum known for?
Magali Soum has skills like Project Management, Change Management, Eyelash Extensions, Business Process Improvement, Coaching And Mentoring, Dance, Network Marketing, Team Leadership, Project Planning, Sap, Risk Management, Customer Service.
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