As Systems Administrator, I deployed Windows client imaging through SCCM 2012 R2 and Microsoft Deployment Toolkit and operated patch testing, distribution, and issue management on Windows devices, coordinating with distributed testing groups to ensure system reliability and security.Among my notable accomplishments, I:• Steered the project for Windows 10 upgrade, overseeing testing, hardware configuration, and server-side requirements, targeting a goal of 95% upgrade completion on client devices.• Contributed significantly to the integration of Office 365, working with a hybrid, on-premises Exchange server and managing O365 software licensing for Office Suite and Microsoft Teams.• Enhanced system efficiency and user experience by managing the HEAT ticketing system, developing request-offering workflows, and orchestrating LDAP integration.• Oversees the creation, patching, application deployment, and security for over 3K global machines using SCCM, VMWare, and Microsoft Intune, ensuring robust and secure IT infrastructure.• Automated third-party patching support for all Windows machines, significantly reducing manual effort and enhancing security vulnerability management, saving several hours of work monthly.• Transitioned task-scheduled events to ScriptRunner service, centralizing Windows Enterprise automation and enhancing accessibility for other administrators, streamlining operational processes.

At Silicon Labs, I managed a team of 5 IT local Systems Analysts, providing support to over 1.2K end users worldwide, ensuring efficient IT operations and user satisfaction. Retained previous systems administration functions, demonstrating in-depth technical expertise in IT management.• Successfully deployed over 400 computers annually and pioneered the onboarding of all global employees to the Enterprise system, demonstrating efficient project management and technical expertise.• Managed a substantial equipment budget of $40K monthly, allocating resources effectively to meet organizational needs and optimize IT infrastructure.• Streamlined administrative tasks and enhanced operational efficiency by establishing standard operating procedures for new hire processing, terminations, contractor requests, and extensions.• Achieved timely updates and optimal performance of employee equipment by maintaining an equipment refresh program for employees, adhering to a $14K monthly budget.• Fostered skill development and career growth by providing career counseling and training to service desk personnel in administrative tools, such as PowerShell, SCCM, and Unix Troubleshooting.

- Troubleshoot a wide spectrum of user problems, including issues with network connectivity, Microsoft Office Suite, Cisco Virtual Private Network access, Cisco IP phones, and general software and hardware difficulties- Current coordinator and administrator for audio/visual presentations, including quarterly company meeting with external and international attendees, tech symposiums, annual sales meetings and in house presentations, including supporting SXSW and ACL events- Currently assisting with deployment and set up of video conferencing systems with single point interface system using Cisco, WebRTC, and Polycom compatible software and hardware- Wrote standard script in use for quick deployment of RSA Software Token for smart phones- Responsible for new hire account creation, Microsoft Office 365 Licensing, RSA access, and Phone + Computer setup- Assists with Windows system administration, including creation, modification and removal of Active Directory groups, distribution lists, RADIUS list, as well as ensuring proper use of dynamic distribution lists by administrative staff- Distribute and ensure payment to Accounts Payable Department for individual cell phone purchases on plans paid for by the company

- Interviewed customers in regards to immediate needs as well as future needs, and retail items to fulfill their current lifestyle- Presented several clothing combinations to each client befitting their needs, and showed clients additional items to enhance their initial purchase- Followed up with customers about their satisfaction with the purchased product, as well as reminding them of ongoing sales and potential customer rewards programs- Sold $210,000 worth of merchandise year-to-date; Weekly volume average $5,106; Average ticket $197

- Trained and managed staff of six in the repair, service and inspection of armament, optical devices and radio equipment according to established guidelines and technical manuals- Inspected completed repairs for proper installation and assembly within mechanical tolerances- Evaluated individuals on job performance, technical expertise and physical fitness on a monthly basis; discussed possible improvements with personnel- Counseled staff on career advancement and recommended possible educational or job related events- Experienced with leadership challenges in dangerous and stressful environment

- Repaired and maintained over 2,000 individual military weapons systems valued at up to $500,000- Advised 20 + individual company armorers on proper performance of their duties and adherence to federal guidelines- Adapted weapons systems and accessories according to periodic technical bulletins- Categorized and stored more than 1,000 individually accountable repair parts