Magaly Rivera Email & Phone Number

Antiguo Cuscatlán, La Libertad, El Salvador

(CharterUp, LLC)● Engaged in client refund processes, ticket management, and handling email inquiries.● Completed vendor form submissions as per client requests.● Maintained records of bank activities, including ACH and Wire transactions.● Acted as the go-to person as the department expert for all processes relating to credit, billing, and customer service.● Assisted and completed month-end tasks. ● Keep senior leadership informed of key issues and concerns.● Monitored, and enforced policies and procedures.● Expert in problem resolution and able to work independently.● ⁠Answered escalated inbound calls daily about the reconciliation of delinquent accounts. ● Identified, researched, and resolved billing variances to maintain system accuracy and current.● Worked with team members to provide effective supervision, including training, work allocation, and problem resolution.● Evaluated the performance of employees and made recommendations for appropriate actions to be taken, as well as motivated personnel and work toward peak performance.

San Salvador, El Salvador

(AMR Resources LLC dba Multiband Global and Onepath Systems, LLC)● Worked closely with the AP/AR Manager Finance Department, Purchasing, and Project Management teams to produce a timely, efficient, and accurate month-end close for financial reporting.● Developed and created a workflow on how to complete the joint checks process.● Reconciled complex past-due accounts to provide guidance to the account processor when necessary.● Maintained a positive relationship with external business partners while ensuring business goals are met.● Collaborated with other management to prepare and analyze weekly/monthly reports.

San Salvador, El Salvador

● Responsible for providing popper assistance to customers who were having issues with their bank account status● Assisted customers with transaction disputes, bitcoin related questions, and account balance inquiries.● Reported technical issues and any issue related to customer’s accounts.● Communicated and coordinated with colleagues as necessary to reach company goals.● Ensured customer satisfaction and provided professional customer support.● Documented and kept a record of customer interactions, transactions, comments and complaints.

Soyapango, San Salvador, El Salvador

● Oversees a team of 4 data entry staff, including day-to-day task management, training, and performance evaluations.● Entered, verified, and maintained accurate Customer data in SAP: SD module and ORACLE (NAF) systems.● Maintained customer and distribution routes schedule entry.● Conducted regular data audits to ensure data integrity and identify and rectify any discrepancies.● Collaborated with team members to resolve data-related issues and improve processes.● Assisted in generating reports and compiling data for analysis and presentation.● Assisting the billing department when needed.

Soyapango, San Salvador, El Salvador

Self-employment

Soyapango, San Salvador, El Salvador

● Assist in managing the manager's calendar, scheduling appointments, and arranging meetings. ● Handled correspondence, emails, and phone calls, ensuring prompt and professional responses.● Maintained filing systems, both physical and digital, to ensure efficient document management. ● Entered and maintained data into relevant systems or databases accurately.

San Salvador, El Salvador

(FedEx)Customer service representative

Licenciatura En Enseñanza Del Idioma Inglés

Licenciatura En Idiomas Especializado En Turismo