Magan Floyd Email & Phone Number

Passaic County, New Jersey, United States

Fairfield, New Jersey, United States

Responsible for providing patient concierge health care services enabling access to care for prescription medications. interacting directly with patients, physicians, and/or pharmacies related to providing access to care on behalf of our clients copay assistance programs.

Hackensack, Nj

As a Customer Service Representative, I provided ongoing support to both client and customer sides of the business via inbound calls, email, and chat. I work closely with the Customer Service Manager to ensure exceptional service is being delivered and is in line with our brand promise.

Newark, Nj

My role in Tech Support consisted of inbound calls, assisting with internet, landline, and television troubleshooting issues. In addition, educating on troubleshooting procedures, general product knowledge, as well as billing & account inquiries. Recognized with the CEA (Customer Service Excellence Award) award for October 2017.

Newark, Nj

As Customer Support, my role consisted of answering an average of 50-60 inbound calls per day. I assisted with billing & account inquiries, as well as product knowledge. Completed company training for new products and company changes.

East Rutherford, Nj

During my time at Klein USA, my roles were customer service & administrative assistant. I answered client inquiries and provided with estimates (via phone, email & fax). I learned to decipher architectural blueprints and applied formulas to create quotes. In addition, I gained experience in QuickBooks by coordinating billing, receiving deposits, and applying funds to appropriate accounts.

At Ballet Makers Inc. my job includes but is not limited to answering and placing calls from/to existing wholesale accounts; Data & Order Entry; Replying to Emails & Fax; Processing returns, credits and debits; Overseeing wholesale B2B website accounts and site maintenance; Working first hand with Retail locations for orders & Returns; Order Releasing; as well as handling consumer complaints & replacement order.

Teterboro, Nj

Assist clients with rentals for every type of event from entering the order, show room appts. and at times assisting with coordinating and picking out styles. Problem solving, following up with clients and internal departments. Assuring that they have the best experience with PRL and in the event that that their experience is not pleasant I compensate them the best way possible. I work closely with a team and build relationships with our clients to better assist their needs.

Call Center, Assisting customers with every need or concern they may have pertaining to the company, and their past, present or future orders. (Seasonal Position)

Receive and count working cash, identify customers, validate and cash checks, Accept cash and checks for deposit and check accuracy of deposit slip, Process cash withdrawals, Perform tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency, Receive and verify loan payments, mortgage payments and utility bill payments, Record all transactions promptly, accurately and in compliance with bank procedures, Balance currency, cash and checks in cash drawer, Answer inquiries regarding checking and savings accounts and other bank related products, Attempt to resolve issues and problems with customer's accounts, Initiate and refer new accounts.

Bachelor Of Science - Bs, Small Business Management & Entrepreneurship

Associate Of Arts - Aa, Business Administration And Management, General