Magan Soe Email & Phone Number

West Des Moines, Ia, Us

West Des Moines, Iowa, United States

Manage accounts, update contracts promptly with notes so the most current information is readily available to all company personnel• Utilizes and navigates multiple computer systems, applications, and procedure tools to access and identify information• Manage large amounts of processing tasks for clients’ accounts in a timely manner in a fast-paced environment• Initiates and takes ownership in creating solutions, answering questions and finding information for internal and external clients• Respond to agents and internal / external client calls, emails and other forms of communications, resolving inquiries promptly, efficiently and professionally• Resolve escalated issues and communicate answers and solutions to clients’ verbally and/or in writing• Research questions and/or issues to identify causes and solutions and/or to disseminate accurate information to customers• Audit red flags for customer fraud and report• Assists other teams within operations depending on business needs• Collaborates with teammates in creating solutions for different clients’ issues and situations• Actively collaborate with manager and teammates on ideas and ways to improve efficiencies in department, while promoting a positive and professional work environment.

Davenport, Iowa, United States

• Managing monthly schedule for Accounting/Finance and Marketing/Media Production Teams• Assist Directors in planning, organizing, and implementing meetings• Set up training modules• Rebuilt webpage to gear towards our targeting audience of Youth and Kids’ creating a contemporary modern feel• Create links on webpage and social media platforms such as YouTube and Facebook that provide further detail about Youth ministry• Trend data analytics on Facebook Page• Service through livestream for audience engagement on social media platforms• Create flyers, slides, video tickers, and other marketing material using Canva and Post to My Wall• Assist Audio Engineer in the technical needs of the production team• Assist in mixing with digital board, identifying problems, troubleshooting audio equipment, ensuring that microphone, music, natural sounds are at the correct levels during broadcast• Utilize different software packages and vMix software for production• Assist finance team with weekly income by counting and preparing audits and bank deposits• Prepare journal entries, and income statement reconciliation utilizing QuickBooks• Assist with bookkeeping and submitting monthly inventories for departments to ensure budgets are met

Davenport, Iowa, United States

Administrative and Customer Service Specialist who contributes to a fast-paced operations team. Results driven customer service professional providing effective and efficient customer and company satisfaction. Highly organized, ambitious, and a strategic thinking individual with a consistent track record of meeting and exceeding goals who inspires others to mirror production.• Process new business and complete service request• Service, open, and close client accounts• Retrieved financial records and documents• Performed office automation using Excel spreadsheets, emailing memos, filing and mailing paperwork• Assist advisors and clients via telephone and e-mail• Review paperwork for client accounts, enter data and documents into customized workflow systems and excel• Answer questions and follow up on requests with various business partners regarding paperwork and processes

United States

Communicated effectively orally and in writing ensuring communication was clear and concise. Paid a high level of attention to detail and accuracy. Provided strong interpersonal communication and conflict resolution skills creating a healthy community. Self-starter performed and led with no supervision or direct authority. Worked proactively and managed work tasks independently. Applied critical thinking and problem-solving techniques.• Created, tracked, and organized documents. • Reviewed and analyzed confidential documentation consisting of social security numbers and date of birth. • Performed multiple office automation functions utilizing various software packages such as Word, PowerPoint, Excel etc. and maintained records by entering and retrieving personal data into EDoc software• Advised and provided counsel to staff members regarding policies, procedures, directives of management, and administrative matters. • Provided flexibility while managing multiple priorities. • Prepared and presented oral briefings such as training sessions, assigned programs and projects. Recorded and reported receipts and financial transactions for financial record keeping. • Maintained effective working relationships with clients, other employees, client’s family members, and general public. • Communicated with clients on daily goal settings to ensure that they met or exceeded goals set by the organization

Bachelor'S Degree, Entrepreneurial Business Leadership

Associate Of Arts - Aa, Business Administration And Management, General