Maggie Tran Email & Phone Number

Montreal, QC, CA

Montreal, Quebec, Canada

• Provide visibility into what product teams are working on, timelines, and risks so leadership and the rest of Shopify know what’s shipping, by when, and for whom.
• Own the rituals for alignment, accountability and feedback, and driving their rhythm.
• Ensure the right people are involved in the right projects at the right time and managing Shopify wide communication.
• Understand blinds spots, identifying and escalating risks across projects to Product Leadership.
• Build a… Show more
• Build a culture of transparency, where we share issues openly and celebrate successes together.

Montreal, Quebec, Canada

Montreal, Quebec, Canada

• Led a team of 10 application specialists for the domains of Subscription (UBISOFT+), Storefront (Salesforce commerce cloud), Order Management System (TECSYS), Fraud, and Payment operations.
• Collaborated with QA, Front-end/Back-end developers, project managers, frontline, customer support teams, and streamlined communications during incidents.
• Monitored and managed JIRA backlog, if necessary, intervened to diagnose and resolve issues.
• Created JIRA ticket automation and project… Show more
• Created JIRA ticket automation and project workflows.
• Identified and prepared processes to mitigate risks on new features for live operations.

Montreal

• Leadership role:
• Led the Subscription Service (UBISOFT+) LiveOps team.
• Organized and actively participated in weekly meetings, providing vital status updates on the health of the Subscription ecosystem.
• Fostered open communication and strong collaboration, maintaining key relationships with Frontline, CS Operations, QA, LQA business, finance, devs, and production teams.
• Mentored and trained new recruits, delegating tasks effectively to achieve team goals.Technical… Show more Leadership role:
• Mentored and trained new recruits, delegating tasks effectively to achieve team goals.Technical role:

Montreal

• Provided Level 1 & Level 2 technical analysis, monitoring, and support for global E-Commerce infrastructure, with a focus on Front-end application (Salesforce Commerce Cloud) & Back-end applications (Order Dynamics).
• Identified, analyzed, and resolved basic functional/technical issues.
• Utilized ITIL v4 for incident management, change management, and continual improvement, aligning IT services with business needs.
• Held responsibility for tracking incidents and diligently… Show more
• Held responsibility for tracking incidents and diligently following up on user requests, ensuring prompt resolution.
• Monitored the health of E-Commerce infrastructure, taking necessary actions to resolve issues and maintain system integrity.

• Provided multilingual player support to the popular AAA Battle Royale Game, offering assistance for Cooperative Shooter-Survival, Creative Mode, and Battle Royale Mode.
• Possess expert knowledge in CRM and Help Desk systems (i.e Zendesk)
• Monitored and screened various social media platforms (Twitter, Instagram, Facebook, Mixer, Twitch) as part of the Creator program.
• Provided technical troubleshooting for consoles, mobile, and desktop platforms, conducting thorough examinations… Show more
• Provided technical troubleshooting for consoles, mobile, and desktop platforms, conducting thorough examinations of hardware specifications and error logs to resolve issues promptly.
• Efficiently managed Fraud detection, investigating, classifying, and prioritizing fraudulent user and payment activities.

Montreal, QC

• Cultivated a vibrant learning environment as a dance teacher, instructing students in various dancing techniques and closely monitoring their progress to ensure continuous improvement.
• Skillfully adapted teaching methods to cater to individual student needs, providing personalized guidance and crafting challenges that motivated students to elevate their skills to the next level.
• Encouraged teamwork and collaboration, promoting camaderie and confidence building.
• Provided… Show more
• Provided constructive feedback and constructive criticism to help students refine their techniques.
• Fostered a positive and inclusive atmosphere, making dance accessible to students of all ages and skill levels.

Saint-Laurent, QC

• Supported the sales team by conducting comprehensive customer relations analysis, identifying key insights to enhance client satisfaction and drive business growth.
• Maintained and updated online content and storefront.
• Spearheaded portfolio design initiatives, curating captivating marketing materials that effectively showcased products and services to target audiences.
• Seamlessly managed the Order Management System, streamlining order processing and inventory management to… Show more
• Seamlessly managed the Order Management System, streamlining order processing and inventory management to optimize efficiency and meet customer demands.
• Served as a central point of contact between manufacturers, business owners, and clients, skillfully addressing concerns and ensuring smooth communication and collaboration.

Place Montreal Trust, Montreal, QC

• Demonstrated a customer-focused approach, ensuring exceptional customer service by closely following up with clients, understanding their needs, and providing detailed product information to facilitate successful sales.
• Executed all merchandising tasks, including floor sets, while demonstrating comprehensive product knowledge across all product concepts.
• Exhibited a commitment to personal integrity by adhering to Loss Prevention practices and policies and consistently… Show more
• Exhibited a commitment to personal integrity by adhering to Loss Prevention practices and policies and consistently following published work schedules.
• Efficiently handled cash transactions and performed various operational tasks, ensuring overall store organization and housekeeping to create a welcoming shopping environment for customers.
• Consistently exceeded monthly and quarterly sales targets, achieving recognition as a top-performing sales associate within the team.

Fairview Pointe Claire, Pointe-Claire, QC

• Leveraged extensive product knowledge acquired through brand trainings and in-store colour technologies to determine clients' specific needs, offering tailored product recommendations.
• Engaged clients in personalized makeup consultations, skillfully applying products to showcase their benefits and educating them on their usage.
• Played an active role in training and educating fellow team members, sharing expertise and contributing to a knowledgeable and cohesive sales team.
• … Show more
• Upheld high safety and tidiness standards at all times, ensuring a clean and welcoming shopping environment for customers.
• Effectively communicated any inventory issues or concerns to Supervisors, Assistant Managers, or the Store Manager.

Bachelor Of Science - Bs, Environmental Geography

• Proficiently gathered and interpreted statistical data to gain valuable insights into environmental dynamics. • Acquired technical.

Diploma Of College Studies (Dcs), Health Science

Activities and Societies: Hallyu Club Dance Instructor/Member October 2010 - April 2011 • Instructed and led dance classes, fostering a.

High School, Pure And Applied Sciences

Activities and Societies: Conceptualized and painted the library mural (80"​ x 180'​) in a team of 3.