Customer Success Specialist - Real Estate
CurrentAs a Customer Success Specialist at Imovirtual, I work to ensure smooth, efficient, and customer-centered support, collaborating closely with the Account Management team to meet sales objectives. My role includes customer assistance, moderation, billing, and CRM API management. I use tools like Salesforce, Jira, Google Sheets, Tableau, and internally developed apps to manage customer accounts, monitor data flows, and optimize processes.*Key Responsibilities*- Resolve Product/Service Issues:Identify root causes, recommend solutions, and ensure follow-up to resolve complaints and technical issues.- Analyze Customer Feedback:Gather insights to drive continuous improvements in services and processes.- Assess and Address Customer Needs:Deliver accurate and complete information, building trust and rapport with clients.-CRM and API Management:Handle CRM system integration issues, manage API/XML errors, and collaborate with third-party partners like eGO, HcPRO, and Casafari to resolve issues.- Moderation and Fraud Control:Assess suspicious accounts and ads flagged by internal systems or users, ensuring compliance.- Billing and Campaign Management:Support Account Managers with billing adjustments, campaign management, and related tasks.*Core Skills*- Proven ability to manage customer support with strong communication and active listening.- Proficiency in multitasking and time management, especially in complex, fast-paced environments.- Expertise in using Salesforce, Jira, Google Sheets, Tableau, and internal tools for process optimization and customer data analysis.- I focus on optimizing workflows, automating processes, and providing technical support to drive customer satisfaction and ensure the continued success of the team and Imovirtual.
