Magda Lorena Diaz Email & Phone Number

Bogotá, Capital District, Colombia

Lead the design and implementation of pivotal digital transformation projects, including the development of a medication scheduling and delivery application. My role also involved executing comprehensive data management projects, notably a government reporting BI initiative. This project required meticulous data analysis, calculation, and integration of various formats and KPIs to meet stringent regulatory requirements.

Person in charge of the management of IT's services, Management of incidents, problems, requirements, Service Desk, support in site, with a workgroup of 45 persons with 3 coordination and more than 40 resources of third parties. Coordination of the processes of technological renovation and Life cycle of IT equipment. Managing supplier. Person in charge of guaranteeing the operation of the technology of all the shops in the whole country (35 Shops).Successful project: Contracting of the… Show more Person in charge of the management of IT's services, Management of incidents, problems, requirements, Service Desk, support in site, with a workgroup of 45 persons with 3 coordination and more than 40 resources of third parties. Coordination of the processes of technological renovation and Life cycle of IT equipment. Managing supplier. Person in charge of guaranteeing the operation of the technology of all the shops in the whole country (35 Shops).Successful project: Contracting of the supplier of 8 services for the operation of technology Service desk, management of accesses, Support in site, Printing, Management of suppliers, management of inventories, control of problems, technical review, negotiation, implementation and operation.Renovation of contracts and leasing technology.Process leader ITIL in the quality program in IT's services.Excellent qualification of the labor climate inside the area, fulfilling the goal established by the organization.Fulfillment of indicators. Show less

Person in charge of the management of IT's services with a workgroup of more than 60 persons to between direct and third parties, control of accesses, coordination of support of 1 and 2 level for the whole organization in Colombia and Panama, support in field and microcomputer for more than 5000 working places to national level. Coordination of the processes of technological renovation and Life cycle of equipment. Managing of suppliers and rest on the certification of ISO Quality… Show more Person in charge of the management of IT's services with a workgroup of more than 60 persons to between direct and third parties, control of accesses, coordination of support of 1 and 2 level for the whole organization in Colombia and Panama, support in field and microcomputer for more than 5000 working places to national level. Coordination of the processes of technological renovation and Life cycle of equipment. Managing of suppliers and rest on the certification of ISO Quality 9001.Design, negotiate and coordinate the service desk of Claro Colombia and Claro Panamáand distributors. Process leader ITIL in the quality program in IT's services.Leader of the process of Management of requirements in the quality program.Leader in the definition and implementation of the process of level management of the service.Internal auditor of Quality. Show less

Responsable de la gestión de los servicios de IT con un grupo de trabajo de más de 60 personas a cargo entre directos y terceros, control de accesos, coordinar el apoyo de 1 y 2 nivel para toda la organización en Colombia y Panamá, soporte en campo y microinformática para más de 5000 puestos de trabajo a nivel nacional. Coordinación de los procesos de renovación tecnológica y Ciclo de vida de Partes y equipos. Manejo de proveedores, apoyo en la certificación de Calidad ISO 9001.… Show more Responsable de la gestión de los servicios de IT con un grupo de trabajo de más de 60 personas a cargo entre directos y terceros, control de accesos, coordinar el apoyo de 1 y 2 nivel para toda la organización en Colombia y Panamá, soporte en campo y microinformática para más de 5000 puestos de trabajo a nivel nacional. Coordinación de los procesos de renovación tecnológica y Ciclo de vida de Partes y equipos. Manejo de proveedores, apoyo en la certificación de Calidad ISO 9001. LogrosImplementar, diseñar, negociar y coordinar la mesa de servicios de Comcel.Implementar, diseñar, negociar y coordinar la mesa de servicios para distribuidores.Líder de procesos ITIL en el programa de calidad en servicios de IT.Gerente de Quallity Assurance Encargada.Líder del proceso de Gestión de requerimientos en el programa de calidad.Líder en la definición e implementación del proceso de gestión de niveles del servicio. Show less

Business Data Analisys, Business, Management, Marketing, And Related Support Services

Maestría En Gestión De Organizaciones, Management Information Systems, General

Candidata A Maestría En Gestión De Organizaciones, Especialización En Gerencia De Informática

Ingeniero De Sistemas, Servicios It

Francés Avanzado, Idiomas

Business Data Analisys, Business, Management, Marketing, And Related Support Services

Project Management, Project Management

It Management Specialization, Information Systems Management, It Management Specialization