Magdalena Constantin Email and Phone Number

• Administer OLA's for existing shared services supported by the department• Ensuring seamless delivery of services to Orange organization's clients while maintaining positive customer relationships, understanding their needs, and overseeing service delivery within the business context• Acting as the main point of contact and liaison for a portfolio of clients/services in the MEA zone, ensuring quality service (SLA) for the IoT portfolio services, including managing vendors and partners• Conducting regular analysis (service reviews) and developing customized action plans to enhance service quality• Managing project implementation for newly deployed services, creating comprehensive documentation required for providing high-level support services• Overseeing the financial management, control, and stewardship of IT assets and resources used in IT service provision

• Design and validate the Order to Cash strategy & model for the Program according to the contractual, the customer and the business requirements and the overall program strategy, planning and budget• Ensure the compliance of the defined Order to Cash strategy & model with standard Order to Cash processes and best practices• Accountable for the overall Order to Cash operations from end to end (Ordering, Delivery, Billing, Claims, Cash Collection, Support, Change Management, Revenue assurance, Catalogue Changes) to achieve high level of customer satisfaction• Accountable for the compliance of the Order to Cash deliverables with contract obligations• Report and monitor on contractual Order to Cash service level agreements• Monitor financial performance and profitability of the Order to Cash activity• Manage continuous improvement to the Order to Cash activities

- Provides support for the bi-annual budget process- Establishes and maintains a strategic relationship with appropriate level key stakeholders- Reporting for a part of Orange Group countries(facilitator for the Service Reviews)- Support integration of new strategic services- Ensures flawless overall QoE for the assigned stakeholders- Measure & control the financial efficiency of the entity

Relationship management and reporting for Orange Group services deployed in the local Orange subsidiaries(Europe,AMEA).- OLAs (Operational Level Agreement) negotiation and management - Vendor/contract management - Managing service improvement plans on the shared services( project management)- ITIL knowledge and organization (single point of contact for all the issues/escalations regarding Incident Management, Supervision, Problem Management ,Change Management and technical engineers)

People management and processes management responsible for EMEA Complex Solutions Engagement Group and Italy Quote and Configuration teams.