- Implementation and improvement of automatic background check processes in 12 European countries, cooperating with stakeholders: recruitment, Salesforce developers, legal and compliance teams and 7 external staffing agencies- Coordinating User Acceptance Testing (UAT) with a team of 10 testers - Launch of a centralized program: combined with monthly data audits helped to reduce process costs by 50%- Leading the project of ingesting a new (Salesforce) database to the Redshift cluster: conducting DPIA assessment, ensuring that crucial tables are included, UAT

- Centralization of manual, repetitive administrative tasks for recruiting teams in 7 European countries, thereby eliminating over 9,000 hours of manual processes (31 implemented tasks).- A significant reduction in time per transaction by replacing manual efforts with tasks based on mass data processing tools in Salesforce (handling over 100,000 transactions per month)- Participated in UAT and SMOKE tests- Managing outages and escalations

- Hiring and managing a team of both: onsite and remote employees (10+ members).- Designed and implemented reporting metrics to track key performance indicators (KPIs) and provide comprehensive insights for leadership (MBR, WBR)- Established an internal quality program to reduce defects- Interim manager of two teams: Shared Centralized Optimization Service and Salesforce tech (first contact) team

- Supporting candidates applying to Amazon logistics centers in Poland through calls, email, and chat.- Day-to-day cooperation with local recruiting teams to enhance candidates' experience.- Facilitated the vendor launch in Poland

- Preparing content, including graphic materials, in accordance with SEO guidelines for the online store and relevant sales platforms

- Robust customer service - Managing warehouse operations: recording new stock levels, processing returns, and addressing customer complaints