Magdalena Kołecka Email & Phone Number

Oława

Oława

• improving Customer Delivery Precision with emphasis on requested delivery precision (DP)• monitoring and taking actions in order to implement KPIs• take ownership of Clients’ issues and follow problems through the resolution• providing service focused on Clients’ needs• developing procedures (eg. weekly schedule)• analysis of statistics and compiling accurate reports• recruiting, mentoring and developing customer service representatives and creating environment for further growth• maintaining an orderly workflow according to priorities • communicating courteously with Clients by telephone, email, face-to-face• active participation in creating an internal sales forecast (S&OP, MPS)• responsibility for ongoing cooperation and strengthening relationships with key Clients, including support for electronic data exchange platforms• proces optimization• responsibility for smooth cooperation with other departments• streamlining the process related to the implementation and confirmation of sales• responsibility for a smooth invoicing process• performing simulations based on Clients’ open orders to improve their implementation• developing lead time grid for Clients

Oława

Oława

• ongoing cooperation and strengthening relationships with key Clients, including support for electronic data exchange platforms• replacing the CS department manager in reporting sales results to the board• creating documentation and workplace regulations• strengthening cooperation with other departments in the field of order fulfilment• introduction and analysis of orders and sales forecasts to confirm the date of their implementation• participation in prioritizing predictive plans• caring for a high level of delivery precision (DP)• participation in processes improvement in the CS department• inserting sales invoices, duplicates and corrections to customers with an emphasis on ensuring the correctness of data• CMR monitoring - ongoing cooperation with carriers and customers • acting as an internal auditor of ISO 9001

Oława

• ongoing cooperation with Clients, including support for electronic data exchange platforms• introduction and analysis of orders and sales forecasts to confirm the date of their implementation• support in prioritizing predictive plans• coordination and supervision of Clients’ shipments• cooperation with a customs office in the scope of completing the necessary documents• coordination of the order fulfilment process - daily monitoring of shipments to Clients and their backlogs• issuing sales invoices, duplicates and corrections to Clients with emphasis on ensuring the correctness of data• developing relationships with carriers - negotiating transport rates, creating a database of transport companies.• participation in the development of workplace regulations• ERP system support• close cooperation with other departments in the field of the implementation of the contract (planning, purchasing, engineering, sourcing department)• keeping documentation related to the execution of orders • CMR monitoring - ongoing cooperation with carriers and customers

Wrocław, Woj. Dolnośląskie, Polska

I was responsible for daily cooperation with Toschiba, LG and Sharp.• daily cooperation and building relationship with Clients• managing orders, confirmations and invoicing• organizing and managing all logistics and warehouse operations and procedures in the Employer’s enterprise• controlling and coordinating all Employer’s activities related to the logistic and warehousing• submitting a relevant reports on logistic and storage matters• performing all necessary formalities and standard of the contracted services with contractors, subcontractors, clients, staff, administrations or sellers• archiving sales documentation

Supply Chain Management

Magister (Mgr), Wydział Prawa Administracji I Ekonomii