Magdalena Laniewska Email and Phone Number

Training & Skills:Familiarization of Emirate’s products and ticket fares; proficient in Emirate’s booking systems ‘easyMars’ and ‘resConnect’; teamwork skills; communication skills; IT (Microsoft Excel, Word and Outlook); language skills (Polish and English); organisational and time-management skills; problem solving and ability to work on own .Duties included:Assisting passengers with new reservations, visa and travel information (vaccinations, time zones, currency rates etc.); Selling flights to economy, business and first class passengers; upselling of passenger tickets to Business and First classes to enhance sales; adding additional services (chauffer service or hotels booking etc.); manual re-issuing tickets; explaining the fare rules and conditions to passengers; enrolling of and managing of passengers to loyalty scheme, ‘Skywards’, including Platinum level passengers; and recommending alternative travel options with different airlines in case of disruption. Successfully worked and liaised with different departments and outside agencies.

Main duties: Providing healthcare advice for customers. Concentrating on excellent customer service. Selling medicines to customers according to The Medicines Act. Diagnosing conditions and referring customers to the pharmacist in complex cases,ordering stock.

In that position I helped to diagnose and solve customers’ problems over the phone in a courteous, timely and professional manner using my own initiative. I worked within a dedicated team to deliver excellent customer service and satisfaction. I'm used to work to tight deadlines.

Worked autonomously in a busy office environment performing duties which included; database administration, filing printing and dealing with calls from customers and clients.

I was responsible for preparing detailed grant and donorship applications for submittal to organizations and private sponsors.I was tasked with reporting to the senior staff and organizing regular project meetings. I prepared frequent project update reports for our benefactors and sought out new funding opportunities within Poland and at an international level.

Duties included the process of drafting applications for union grants and research into new avenues for potential funding and donorship. I also prepared regular reports for the chair person and attended networking conferences to exchange ideas and experiences with similar organizations in the country.