• Project Development and Process Optimization: Lead initiatives to improve team collaboration and enhance program engagement by implementing structured processes and effective communication strategies.• Digital Marketing: Drive marketing campaigns to strengthen organizational branding and foster community engagement, utilizing creative content and targeted outreach efforts.• Data Analysis and Management: Analyze participant data to inform program enhancements, optimize registration processes, and oversee the transition to improved data management systems for better accessibility and reporting.• Technical Support: Provide ongoing technical support to staff, ensuring effective use of digital tools and resources, and develop training materials to enhance operational efficiency.

• Developed diverse-focused publicity materials for advertisements, including illustrations, videos, and photo compositions tailored to various social media platforms and landing pages.• Collaborated closely with the Leadership Development Coordinator to enhance alumni outreach, strengthen communication efforts, and organize events that supported and engaged diverse audiences.• Spearheaded creative marketing and public relations strategies designed to connect with a broad range of individuals and communities.• Proactively monitored and updated website content to ensure it remained inclusive and responsive to the evolving needs of the organization.• Provided specialized classroom technology support, prioritizing the success of individuals from various backgrounds, including those with differing levels of tech literacy and language skills.

• Hosted and supported facilitators during online classes, specializing in Zoom support.

• Partnered with small business owners from Hispanic and diverse communities to establish and define their unique brands.• Executed a diverse range of projects, encompassing responsive web design, web development, UI design, and branding, specifically tailored to the needs of small businesses within these communities.• Showcased expertise in HTML, CSS, Adobe Creative Suite, WordPress, and other relevant tools, ensuring the effective realization of projects that resonated with diverse audiences.

• Software assistance for screening department. Excellent customer service skills, ability to work in accelerated work environment, use of solid analytical and research skills to identify and proactively address issues presented.Ability to learn specialized software in short time.Managed over 80 customer request daily .Designed educational material for users. Helped to reduce 10% desktop request for common tasks.