Magdalena Miceli Email & Phone Number

==========================➡ MY EXPERTISE==========================Leveraging progressive years of experience, I provide system administration and support, including monitoring systems, creating shared storage space, developing backup procedures, adding document libraries, establishing site security, generating support documentation, enforcing security standards and controls, managing site permissions, and migrating files. In addition, I possess a remarkable history of delivering excellent customer service by continuously monitoring the work queue for trouble tickets, performing troubleshooting and problem resolution, and responding to customer issues and requests in a timely manner. Furthermore, I initiate continuous process improvements, ensuring optimal user experience and maximum system stability. ==========================➡ MY WORK STYLE==========================➧ Excellent, considerate & Analytical listening style➧ Demonstrates a high degree of technical specialty and skill➧ Not an extremist and tend to be supportive of team efforts➧ Exercise authority in a sincere and conscientious manner➧ Tactful explaining ideas that may impact others on a team➧ Strong guardian of quality-control standards and procedures==========================➡ MY ACHIEVEMENTS==========================➤ Saved company $1,200 per day ($438K per annum) by presiding over and managing SharePoint projects that would have otherwise been outsourced to expensive third-party consultants. ➤ Improved user experience by maintaining and updating the company’s SharePoint online intranet site including designing and launching new website pages to enable users to navigate the site more easily.➤ Boosted user experience by executing Office 365 and Microsoft Teams training sessions to individuals and groups, including offering solutions for potential OneDrive and SharePoint scenarios.==========================➡ MY TECHNICAL SKILLS==========================➞ Office 365 (Word, Excel, PowerPoint)➞ Microsoft (Exchange, Azure, Active Directory, Intune, Teams)➞ SharePoint➞ Adobe Creative Suite ➞ Cloud Cybersecurity (Mimecast)➞ Multi-Factor Authentication (SecurEnvoy)==========================➡ MY COMPETENCIES==========================➩ System Administration➩ Technical Support➩ System Engineering➩ System Configuration➩ Documentation & Reporting➩ Problem Resolution➩ Ticket Management➩ Site Permissions➩ Continue Process Improvement➩ Security Standards & Controls➩ File Migration & Security➩ Customer Service & Support➩ User Experience/User Interface

Listed skills include Leadership, Business Strategy, Microsoft Office, Management, and 14 others.

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  Systems Analyst

  Renaissancere

  Apr 2022 - Present