Magdalena Mircheva Email & Phone Number

Sofia, Sofia City, Bulgaria

Conducting functional, backend, regression, and acceptance testing for mobile apps and web services. Active involvement in the QA Release Coordination process for mobile and backend releases. Writing test cases and developing test strategies. Facilitating training for newcomers. Collaborating with developers to improve application functionalities and contributing to the refinement of QA processes. Utilizing tools such as Team City for continuous integration, Postman API platform, Charles proxy, DBeaver database tool, and TestRail test management platform.

Sofia, Sofia City, Bulgaria

Testing mobile applications to ensure they meet quality standards. Executing test cases, identifying and reporting bugs, and participating in the overall testing process.

Sofia, Sofia City, Bulgaria

Bulgaria

Monitor the on duty shift's performance and ensure good customer service is provided at all times. Ensure fulfillment of the requests and users' satisfaction; Ensure KPI fulfillment. Assign personal tasks to team members and create an action plan for them in order to make sure the tickets are proceeded as expected.Provide market-specific training and platform on-boarding to newly started colleagues.Participating in hiring new agents by leading and Excel test interview.

Sofia, Sofia City, Bulgaria

Excellent customer service to the platform users from all supported markets (US, APAC, EMEA) by working with monitoring and ticketing systems.As the primary point of contact for clients, it is necessary to understand their business objectives and act as their trusted advisor for using Datorama most effectively; as well as handling any escalation management to the appropriate internal groups. Usage of standard support steps for reported issues including research root cause, attempt to replicate issue in a parallel environment. Documenting issues, test cases and repro steps.

Bulgaria

Performing statistical analysis about the products and processes in the online platform of eBay. Interpreting and evaluating results. Monitoring and collecting research data to assess accuracy, validity, and integrity.