Magdalena Mircheva

Magdalena Mircheva Email and Phone Number

QA Engineer at Smule, Inc. @ Smule, Inc.
san francisco, california, united states
Magdalena Mircheva's Location
Lozenets, Sofia City, Bulgaria, Bulgaria
Magdalena Mircheva's Contact Details

Magdalena Mircheva work email

Magdalena Mircheva personal email

n/a
About Magdalena Mircheva

Magdalena Mircheva is a QA Engineer at Smule, Inc. at Smule, Inc.. She possess expertise in communication, customer service, microsoft office, teamwork, technical support and 9 more skills. She is proficient in Spanish and English.

Magdalena Mircheva's Current Company Details
Smule, Inc.

Smule, Inc.

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QA Engineer at Smule, Inc.
san francisco, california, united states
Website:
smule.com
Employees:
295
Magdalena Mircheva Work Experience Details
  • Smule, Inc.
    Qa Engineer
    Smule, Inc. Jul 2022 - Present
    Sofia, Sofia City, Bulgaria
    Conducting functional, backend, regression, and acceptance testing for mobile apps and web services. Active involvement in the QA Release Coordination process for mobile and backend releases. Writing test cases and developing test strategies. Facilitating training for newcomers. Collaborating with developers to improve application functionalities and contributing to the refinement of QA processes. Utilizing tools such as Team City for continuous integration, Postman API platform, Charles proxy, DBeaver database tool, and TestRail test management platform.
    View
  • Smule, Inc.
    Junior Qa Engineer
    Smule, Inc. Nov 2021 - Jul 2022
    Sofia, Sofia City, Bulgaria
    Testing mobile applications to ensure they meet quality standards. Executing test cases, identifying and reporting bugs, and participating in the overall testing process.
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  • Smule, Inc.
    Customer Support Specialist
    Smule, Inc. Nov 2018 - Nov 2021
    Sofia, Sofia City, Bulgaria
    View
  • Datorama
    Shift Lead
    Datorama Dec 2017 - Nov 2018
    Bulgaria
    Monitor the on duty shift's performance and ensure good customer service is provided at all times. Ensure fulfillment of the requests and users' satisfaction; Ensure KPI fulfillment. Assign personal tasks to team members and create an action plan for them in order to make sure the tickets are proceeded as expected.Provide market-specific training and platform on-boarding to newly started colleagues.Participating in hiring new agents by leading and Excel test interview.
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  • Datorama, A Salesforce Company
    Senior Technical Support Specialist
    Datorama, A Salesforce Company Jul 2016 - Dec 2017
    Sofia, Sofia City, Bulgaria
    Excellent customer service to the platform users from all supported markets (US, APAC, EMEA) by working with monitoring and ticketing systems.As the primary point of contact for clients, it is necessary to understand their business objectives and act as their trusted advisor for using Datorama most effectively; as well as handling any escalation management to the appropriate internal groups. Usage of standard support steps for reported issues including research root cause, attempt to replicate issue in a parallel environment. Documenting issues, test cases and repro steps.
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  • Sixty K Ltd (60K)
    Back Office Support
    Sixty K Ltd (60K) Jul 2015 - Jul 2016
    Bulgaria
    Performing statistical analysis about the products and processes in the online platform of eBay. Interpreting and evaluating results. Monitoring and collecting research data to assess accuracy, validity, and integrity.
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Magdalena Mircheva Skills

Communication Customer Service Microsoft Office Teamwork Technical Support Microsoft Excel Big Data Analytics Performance Dashboards Digital Marketing Windows Troubleshooting English Problem Solving Customer Satisfaction

Magdalena Mircheva Education Details

Frequently Asked Questions about Magdalena Mircheva

What company does Magdalena Mircheva work for?

Magdalena Mircheva works for Smule, Inc.

What is Magdalena Mircheva's role at the current company?

Magdalena Mircheva's current role is QA Engineer at Smule, Inc..

What is Magdalena Mircheva's email address?

Magdalena Mircheva's email address is ma****@****ule.com

What schools did Magdalena Mircheva attend?

Magdalena Mircheva attended University Of National And World Economy.

What skills is Magdalena Mircheva known for?

Magdalena Mircheva has skills like Communication, Customer Service, Microsoft Office, Teamwork, Technical Support, Microsoft Excel, Big Data Analytics, Performance Dashboards, Digital Marketing, Windows, Troubleshooting, English.

Who are Magdalena Mircheva's colleagues?

Magdalena Mircheva's colleagues are Tina Xinyue Chen, Georgi Gyurchev, Jeffrey Liu, Ko Phyo, Sahari Ari, Randal Leistikow, Stefan Ivanov.

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