Magdalena Wanicka Email & Phone Number

London, England, United Kingdom

Birmingham, England, United Kingdom

Coventry, Zjednoczone Królestwo

• Leading diverse team up to 20 people in a calm and clear manner in order to create a hospitable environment for customers and staff members alike;• Developing clear communication strategies and improving business processes to enable smooth transitions of day-to-day tasks;• Maintaining cash on-premises, handling P&L reports, overseeing correct storage and disposal of data-sensitive documents, following the guidelines of GDPR;• Assisting customers and promptly responding to their requests, dealing with complaints in a polite, timely, and professional matter, in order to ensure quick resolution of issues and customers’ happiness;• Cooperating with higher management on developing new internal procedures, and expanding staff’s knowledge in order to maximize their performance via 1-1 training sessions;

Coventry, England, United Kingdom

Coventry, England, United Kingdom

Lublin District, Swidnik County, Poland

• Monitoring internal projects’ progress by tracking activity, publishing progress reports, resolving problems recommending actions;• Developing and maintaining business relations with new clients, understanding their needs and resolving day-to-day issues in order to ensure ongoing customer satisfaction;• Designing merchandise, promoting the company via business networks and personalized referral links; • Negotiating and managing contracts, preparing cost-benefit analysis; • Forecasting and budget planning, analyzing costs to implement reduction of unnecessary spending; • Delivering in-person and remote training sessions and working on team-building activities;

Birmingham, United Kingdom

• Providing passengers with positive customer experience in a timely and attentive manner. Assuring their needs were being met and they were left with a positive viewpoint of the company;• Liaised with airline representatives, ground handlers and third-party operators to identify operational requirements andensure a more efficient and effective operation of airport facilities;• Acted as a “trouble-shooter”, identifying bottlenecks on landside and airside; reporting problems; using my initiative to respond to or take preventative action, to minimise disruption;• Providing Support to various airport operations during peak times in cooperation with Airport Manager and Passenger Services Manager

Bsc Aviation Management With A Placement Year, Aviation/Airway Management And Operations, 2.1. Class Honours

Bsc(Hons), Aviation Management, 2.1.

Activities and Societies: Final Year Dissertation: Distributed Ledger Technology step into active distribution in the airline industry.