Managing the Order To Cash transaction cycle for customer accounts, ensuring that transactions are processed in a complete, timely and accurate mannerManaging claims from customer accounts regarding back margin, price protection, rebates and logistical issuesWorking closely with the Commercial and Supply Chain departments Cooperating with Credit Control department to ensure effective front-end management of the Sales/Collections areasEnsuring all processes adhere to current… Show more Managing the Order To Cash transaction cycle for customer accounts, ensuring that transactions are processed in a complete, timely and accurate mannerManaging claims from customer accounts regarding back margin, price protection, rebates and logistical issuesWorking closely with the Commercial and Supply Chain departments Cooperating with Credit Control department to ensure effective front-end management of the Sales/Collections areasEnsuring all processes adhere to current relevant policies and procedures - J Sox, ISO and internal instructionsAchievements:Improved processing of direct shipment orders (BTF) which led to improvement of OTIF KIP'sInitiated improvement of cross-departmental process of credit management and goods delivery to customers with credit issues Show less

Managing commercial and operational issues regarding European expansionSales development / account management of South American regionManaging forecasting, stock levels, pricing, order taking and customer set up processesCountry specific product development3PL – 3rd party logistics managementCreating and analysing weekly and monthly sales and sales through reportsControlling and analysing account related expenditures (commercial and operational)Achievement:Sat up… Show more Managing commercial and operational issues regarding European expansionSales development / account management of South American regionManaging forecasting, stock levels, pricing, order taking and customer set up processesCountry specific product development3PL – 3rd party logistics managementCreating and analysing weekly and monthly sales and sales through reportsControlling and analysing account related expenditures (commercial and operational)Achievement:Sat up and documented order taking from receipt till actual supply including account specific supply chain requirements resulting in clear, effective Order to Cash process Show less

Managing sales administration team responsible for Benelux, Nordics and Eastern EuropeanSales Regions - ensuring correct and timely processing of all tasks (order entry, claim processing, customer queries, customer invoicing/ crediting)Handling and following up on escalated issuesReviewing open orders log and cooperating with planning team, business managers and fulfilment team to maximise revenueCreating weekly and monthly sales and revenue recognition reportsCooperating… Show more Managing sales administration team responsible for Benelux, Nordics and Eastern EuropeanSales Regions - ensuring correct and timely processing of all tasks (order entry, claim processing, customer queries, customer invoicing/ crediting)Handling and following up on escalated issuesReviewing open orders log and cooperating with planning team, business managers and fulfilment team to maximise revenueCreating weekly and monthly sales and revenue recognition reportsCooperating with internal auditing department on internal control systems improvementPerforming J-SOX audits in other Epson European Sales Office as separate evaluator Show less

I was hired to help stimulate, reorganize and manage the business department. Which basically means coordinate the work of product managers, back office assistants, key account managers and sales managers. However, since our KAM for retail chains has left in January I have been covering this position from 80% and doing the business coordinating only for 20%.

Preparing, presenting and realising of franchise concept Communicating with potential franchiseesCreating brochure, website, promotional presentations, etc.Realising of new branch - budget creation, communication with contractors, architect and landlord, preparation of program, hiring of personnel, promotion of the new branch, etc.

I worked as the main point of contact for customers, sales managers and internal departments. I supported the effective and efficient management of the sales administration process and assisted sales teams across the Eastern European countries. My key accountabilities were: - To produce daily sales reporting, order book analysis, and status of orders in progress. - To provide customers with weekly backorder overview.- To review backorder situation in order to maximize delivery… Show more I worked as the main point of contact for customers, sales managers and internal departments. I supported the effective and efficient management of the sales administration process and assisted sales teams across the Eastern European countries. My key accountabilities were: - To produce daily sales reporting, order book analysis, and status of orders in progress. - To provide customers with weekly backorder overview.- To review backorder situation in order to maximize delivery creation on a daily basis. - To verify allocation requirements and customer credit status. - To identify problem items and notify relevant partners. - To maintain high standard of customer service. - To process all enquiries regarding pricing and discount errors. - To communicate required SAP updates to master data team. Show less

I was the main contact for SUBWAY® Franchisees for Scandinavian and Eastern European countries. My biggest achievement on this position was planning  and  successful  implementation  of  a  new  sales  reporting  system,  which  increased transparency and amount of correctly reported sales. My key responsibilities were:- Reporting weekly sales- Stores evaluations- Providing support upon requests mainly with regards to financial issues, marketing, food supply… Show more I was the main contact for SUBWAY® Franchisees for Scandinavian and Eastern European countries. My biggest achievement on this position was planning  and  successful  implementation  of  a  new  sales  reporting  system,  which  increased transparency and amount of correctly reported sales. My key responsibilities were:- Reporting weekly sales- Stores evaluations- Providing support upon requests mainly with regards to financial issues, marketing, food supply and crisis management- Administrative support for the opening of new SUBWAY® stores. This included - asking for quotes, placing orders, ensuring suppliers respect deadlines and providing support to the new Franchisees. Show less

I was responsible for direct marketing operations and customer service database. My key responsibilities were:- Preparation and mailing of newsletters, brochures and other marketing materials- Maintenance of address database- Cooperation on preparation of marketing materials and company’s websiteThis was a part time job.

I started in this company as a hostess and progressed to the preparation of major international conferences. I was mainly working on preparation of registration, accommodation and/or social events.My key responsibilities were:- Registration of participants both individuals and groups- Daily communication with participants with regards to their requirements, questions, confirmations- Collection of registration fees- Preparation of reports and lists of participants and… Show more I started in this company as a hostess and progressed to the preparation of major international conferences. I was mainly working on preparation of registration, accommodation and/or social events.My key responsibilities were:- Registration of participants both individuals and groups- Daily communication with participants with regards to their requirements, questions, confirmations- Collection of registration fees- Preparation of reports and lists of participants and participant statistics- On-site registration at the events- Hotel booking- Securing and booking a suitable social event (tour, performance,venue,etc.)This was a part time job. Show less

Personal assistant of the general manager.   My key responsibilities:- Organization of wine‐tasting events and meetings - Preparation of marketing materials such as wine brochures, posters, leaflets and gift sets- Communication with gourmet food magazines with regards to the adds placement, wine articles layout and placementThis was a part time job.