Conducted teacher training and coaching sessions resulting in increased productivity and motivation Designed and conducted language classes for General and Business English courses Created tailor-made learning schemes Achieved high notes in students passing exams (FCE,CAE,CPE, BEC, IELTS, TOLES) Praised for friendly, no barrier learning atmosphere and individual approachExperienced in working with children with learning difficulties Dealt with individuals and groups on all levels (A1-C2) Possess significant amount of experience in exam preparation

sed variety of CAT tools, such as TRADOS or WORDFAST Gained substantial experience in the New Media, graphics, IT and literature

Responsible for wide array of campaign preparative actions from customer surveys, collaborating with focus groups, target analysis to sales forecast creation, market analysis and contact with prospective clients Cooperated and coordinated with all departments ensuring constant understanding Successfully led “Medical Tourism for Britain” advertising campaign Created and conducted a series of soft skills seminars Participated in regular IT systems maintenance acquiring vast subject knowledge Established social media presence of the company by generating and updating content Regularly oversaw department efforts to introduce new leads for the product websites with advanced usage of SEO techniques and tools

Reviewed books in the pre-publishing process Advised on book selection

Job duties: data registration and management; updating, processing and filing of all documents; typing documents; handling incoming/outgoing calls and office correspondence Gathered and analysed extensive amount of data to perform CRB checks Liaised with clients on a daily basis Administered and organized the flow of documents Succeeded in reducing by half the average response time

Job duties: answering telephones and intercoms, taking messages, responding to inquiries, providing comprehensive secretarial and clerical support to staff and management, greeting visitors Managed day-to-day duties in a very busy environment Coordinated proper circulation of incoming and company documents

Responsible for providing full and comprehensive customer care including flight and train bookings, travel advise etc. Helped in inventory management; provided support in invoicing and work schedule planning Demonstrated very high sensibility to clients’ needs