Magdalene Mula Email & Phone Number

Santa Monica, California, United States

Amarillo, Texas, United States

-Ensure high levels of customer satisfaction through excellent sales serviceAssess customers needs and provide assistance and information on product features-Welcome customers to the store and answer their queries-Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis-“Go the extra mile” to drive sales-Maintain in-stock and presentable condition assigned areas-Actively seek out customers in store-Remain knowledgeable on products offered and discuss available options-Process POS (point of sale) purchases-Cross sell products-Handle returns of merchandise-Team up with co-workers to ensure proper customer service-Build productive trust relationships with customers-Comply with inventory control procedures-Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

San Antonio, Texas Metropolitan Area

-Provided excellent customer service, from prepping customer dressing rooms and helping to complete their rental orders on the Black Tux ordering system/app to coordinating groomsmen party rentals and keeping in touch with them through the return of the tuxes.-Partner with the department manager and The Black Tux to address customer feedback, suggestions or concerns.-Providing tactful, honest feedback to customers on Tuxedo style and fit.-Worked as part of a sales team where our team of two participated equally in the upkeep of merchandise, the stock of business support supplies, shop merchandising, product organization, and -Shared my product expertise and excitement about the newest fashions with my customers, and provided styling assistance tailored specifically to the event they are attending.

After a decade of freelance experience as seamstress and costume designer, I am the owner and operator of a small business in which I design, create, and sell Novelty skirts. I find inspiration for my designs in my love of Comic Books, Film, Fantasy and Scifi, and television. I have been operating exclusively on Etsy since Spring of 2018 and am planning to begin vending at a Comic Conventions in 2022.Visit my Etsy Store! https://www.etsy.com/shop/NerdyRottenVintageInstagram: @nerdyrottenvintageFacebook.com/nerdyrottenvintage

San Antonio, Texas, United States

· Strong selling skills, passion for menswear, and experience working in a clientele-based environment.· Set and maintain sales goals· Provide honest and confident feedback to customers about style and fit.· Measure customers for size, fit garments on customers, and mark areas requiring alterations.· Educate customers and employees on proper fit, style, construction and trend in a professional and friendly manner (including training of non-Indochino Shop employees).· Actively build and maintain product knowledge through an awareness of fit, style, construction and trends.· Perform fittings according to Nordstrom and Indochino guidelines and service standards.· Maintain visual standards of the Indochino Shop· Seek fashion and product knowledge to build your expertise.· Grow sales by opening new Nordstrom Rewards program accounts.· Give the best service to our customers on their terms which may require all employees to be flexible and open to occasionally performing work/duties in a department other than the one you were hired into.

San Antonio, Texas, United States

-Assist guests and members while in the Club, giving club tours, scheduling reservations, and maintaining an overall positive and inviting work atmosphere.-Conversing with Guests and providing them with world class customer service.-Key customer service skills centered on educating guests on the benefits of joining our membership-based men’s grooming club.-Meet and excel in retail and membership sales quotas-Bartending: offering our guests beverage selections at our complimentary top-shelf bar-Completing extensive sales and personal development training programs.-Maintaining and Creating content for Club Social Media utilizing Canva Pro software for content use on Instagram, Facebook, and TikTok.-Maintained cleanliness standards in the club in accordance with TDLR standards.-Assisted with inventory management of retail products and salon supplies.-Assisted with inventory management and ordering of bar and liquor supplies.

San Antonio, Texas Area

-Responsible for all Font office operations and Guest interactions at the Botanical Garden.-Assists with check-in, check-out, responds to guest requests and complaints. -Oversaw the entirety of the Guest Services department including the Admission Kiosk and Gift Shop Staff.-Responsible for Recruiting, Interviewing, onboarding, and training all new team members in the department.-Responsible for all scheduling and shift managing within the department.-Inventory management including ordering product, entering inventory into sales database, merchandising, and overall visual presentation of the department.-Led quarterly team meetings and trainings.-Acted as a liaison between guests and other departments including the education program, volunteers, marketing, special events coordinating, and marketing. -Maintained relationships with vendors.-Implemented many training and operational policies and practices for the garden that were not otherwise in place including a cash handling policy, dress code, scheduling processes, ordering processes, and safety and security policies.

San Antonio, Texas Area

-Project an energetic attitude, warm genuine welcome and positive image of QVC over the phone throughout every call. -Conduct system research and analysis to solve customer issues by interpreting account and order level comments, analyze membership credits, check stock availability, and modify orders. -Convey information to the customer in a clear concise manner, using professional verbiage.

Greater Chicago Area

-Delivered excellent and personalized customer service to ensure high levels of customer satisfaction. -Motivate the sales team to meet sales objectives by training and mentoring staff. -Create business strategies to attract new customers, expand store traffic, and enhance profitability. Including the execution of special events and sales. -Hire, train, and oversee new staff. -Ensure store compliance with health and safety regulations. -Develop and arrange promotional material and in-store merchandising. Manage all digital and social media promotional content. -Prepare detailed reports on buying trends, customer requirements, and profits. -Undertake store administration duties such as managing store budgets and updating financial records, email correspondence, payroll management, and scheduling. -Monitor inventory levels and order new items.Last year Chicago Costume exhibited at over 50 Comic Conventions, trade shows, and special events nationwide. In 2018, we are planning to appear at over 100 special events. I have had the opportunity to be the leading company representative and Exhibitor at over 10 of these special events to include coordinating travel and accommodations, merchandising, overseeing booth set up and break down, and running our exhibitor booth for the duration of the events.

Greater Chicago Area

-Retail associate and Cashier-Encouraged customer loyalty through encouraging customers to apply for company credit cards. -Specialized in Inventory, Shipment processing, and Merchandising

Greater Chicago Area

I was a Store Associate with the Gap from Summer 2015 through Winter 2017. I was a general Store Associate and am proficient in customer service and assistance. I primarily worked in inventory and merchandising on during my time with Gap, assisting the visual merchandising manager, and assisting with processing of new product and maintaining inventory.

Greater Chicago Area

I began my work with Macy's as a Holiday Sales associate with the Men's Tailored Suiting department at the Macy's flagship location in downtown Chicago. I was asked to stay on with the company past the Holiday season. As a member of the Men's Tailored suiting department I was trained in Fitting and tailoring of Men's custom suiting, I also assisted with merchandising, and clienteling.

Chicago, Il

As a student work aid I assisted in the construction and building of costumes for the stage productions at Columbia College Chicago. I am proficient in garment design, garment draping, patterning, construction, and tailoring. I am skilled using a sewing machine, serger, blind hemmer, grommet machine, and have hand sewing skills.