Magdalene Yang Email & Phone Number

Singapore

Singapore

Singapore

- Spearheaded digital transformation and change management initiatives across Southeast Asia.- Established a coaching culture, emphasizing adaptability and fostering a resilient leadership pipeline for regional business expansion.Consulting & Project ManagementStrategic Partnerships & Digital Transformation: Consulted on digital enablement initiatives, advising SMEs on innovative practices that combine traditional business models with digital strategies, particularly in e-commerce and customer engagement.Client-Centered Development: Developed customer experience and loyalty programs that align with organizational values, fostering stronger client connections and increasing satisfaction across touchpoints.Executive Coaching & Team Mentoring: Cultivated a coaching approach for senior leaders and emerging talents, emphasizing empathy, adaptability, and inclusive leadership to drive transformational results.Workplace Learning & Quality Assurance: Implemented high standards for SSG-funded program submissions and compliance audits, ensuring quality in courseware development and enhancing training provider credibility.

Singapore

• Develop product vision and go-to-market business strategy plans• Appraise and evaluate new partnership / vendor capacity and capabilities• Identify and target suitable market segments of new products• Develop and initiate holistic solutioning approaches to programme development with innovative learning design through AI• Oversee curriculum development and conduct quality assurance of programmes to ensure alignment with national skills frameworks and standards• Work with subject matter experts /course developers to map courses to national skills framework, courseware development and submission of courses to different funding agencies for accreditation• Project manage outsourced curriculum projects and handle funding agencies accreditation matters, including auditing clarifications• Strategic sourcing and recruitment of Associate Curriculum/Content Developers, Trainers and Assessors to support programmes• Collaborate with internal stakeholders (marketing, sales, customer support, operations etc.) to ensure smooth roll-out of programmes• Develop benchmark criteria and metrics to measure the effectiveness of all programmes for further improvements• Oversee the authoring and administration of assessments content in the learning management system• Review presentation materials and offer feedback to subject matter experts/faculty/speakers.

Singapore

- Training and Development Specialist, Service Excellence- Certified WSQ Trainer and Assessor

Singapore

• Kickstarter of hybrid business models in SME businesses locally and regionally (FMCG, F&B sectors)• Business consultancy service provider Covid-19 Key highlights:- Bringing businesses onboard digital platforms- Provide business planning to build company’s brand identity, brand image, and brand awareness across social media platforms- Build and design Customer Experience Loyalty Programs- Review and evaluate business’ cost effectiveness

• Top 20 Sales Training Companies Globally by Selling Power• Deliver sales performance to organizations globally and locally through expertise and customized solutions• Facilitate Mercuri AI-enabled sales enablement solutions, Chatbot Learning and AI Sales Diagnostics • Provide Learner Success Management solutions through Inquiry-Based Learning, Data-Driven Coaching, and Automated Execution Support via conversation science

Singapore

- Training and Development Specialist- Certified WSQ Trainer and Assessor, Service Excellence and Business Management

Singapore

• Conduct Training Needs Analysis (TNA)• Design and Develop training materials for Brand Managers, Area Managers, Shop Managers, Sales Associates, Beauticians, Telemarketing, Human Resource and Office staff• Conduct training in classroom/ OJT in the areas of Luxury products, systems, operations, marketing, sales, soft skills, personal development and work place effectiveness• Design workflow process and perform store audits• Monitor, review and evaluate existing and new staff sales/service performance• Analyse sales statistics to provide relevant information for stakeholders to meet business goals and objectives• Set up new Business Unit for new brand; develop and deliver product/sales/systems training for global franchise units

Singapore

PEOPLE SKILLS CONNECT (PSC) is a training provider and consultancy firm based in Singapore. At PSC, we define success as achieving exceptional results that have a lasting impact on businesses, communities and individuals worldwide. Our clients choose us because we challenge convention to find results driven solutions that really works. We do not just believe in making a difference, we believe in making the difference.

Singapore

Carrie Academy International (CAI) was formed to serve the objective to train and groom corporations and individuals with the desire of corporate image development, service quality enhancement and international brand recognition. Over the two decades, CAI have successfully trained more than 200,000 professionals and individuals. At CAI, I trained some of the most reputable companies in education, retail, healthcare, airlines and hotel industries in Singapore.

Singapore

SGP Consultancy is a premier Educational and Business Consultancy founded by a team of Educational and Business Consultants with extensive experiences in Higher Education Management, School Administration, Student Recruitment, Training and Assessment, Curriculum Design for Singapore Workforce Skills Qualifications (WSQ) Courses in Continuing Education and Training, Offshore Programmes Partnerships and Business Consulting for Small and Medium-sized Enterprises.

Singapore

The Institute of Technical Education is a world-class institution for excellence in vocational and technical education. I had opportunities to apply my knowledge, skills and passion to make an extraordinary difference to my students' learning and preparing them for the workforce and their future endeavours.

Singapore

Over this period of time, it was my best years in the industry working with the most elite group of professional veterans from all over the world. Valuable experiences gained led to my versatility, adaptability and comprehensive understanding of the demands and needs of the vibrant industry. Some of my partners are Singapore Press Holdings, Magazines Integrated, Ugly Duckling Projects, Invisible Artists and many more. Above my actual involvement of creation in the industry, I do business development and provide consultation to private investors in setting up Beauty Training Schools in the SEA Region. I design their beauty courses, and Trainer-the-Trainers in the respective countries.

Singapore

Singapore

Yoga Instructor Certificate Course (Yicc) Singapore, Yoga Teacher Training/Yoga Therapy

Diploma In Adult And Continuing Education (Dace), Adult And Continuing Education And Teaching

Certificate In Cosmetology

Diploma In Applied Psychology

Diploma In Accounting And Finance