• Coached, mentored, trained and supervised a team of 6 research assistants spread across Ghana, Nigeria and Uganda, and coordinated task assignments, draft submissions, and meetings.• Analyzed the user experience diversity of 45,000 users by segmenting users into groups based on their unique needs and habits.• Developed and implemented strategies to increase customer satisfaction and loyalty from 57% to 79% in 2 years.• Compiled 100 competitor analysis reports to inform product and marketing strategies that increased patronage from 3000 to 7000 players at peak hours on the Superkick casino game.• Designed and created wireframes, prototypes, and user flow for HRIS designs using Figma and Miro.• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.

- Assist in accommodation and transport booking.- Organizing company events, conferences and training.- Ordering stationery and furniture.- Registering complaints, preparing letters, presentations and reports.- Assisting the organisation’s HR function- Ensuring functionality of office equipment.

• Developed survey instruments, analyzed data, and prepared reports for a variety of research projects.• Created databases for tracking research activities and results.• Organized focus groups to assess public opinion on specific topics.• Adapted general research methodologies to meet project-specific requirements.• Executed qualitative and quantitative research studies using multiple proven research methodologies.• Managed shifting priorities as client needs changed and research outcomes emerged.

 Formulated plans to manage youth and SME customers. Generated ideas for customer value management. Tracked the progress of winback offers to ensure success. Managed promotions and offers, and generated reports on progress weekly.

Gather and analyze data on consumers and competitors.Study market conditions to examine potential sales of a product or service. Inform business of market developments which helps in the formulation of Business strategies and tactics.Provid analysis of data collected and impact on business operations.• Mystery Shopping.• Website and social media site visits.• Customer dipsticks